Health Access Partner

University of Texas; Austin, Northern (TX, KY); Hybrid; USD 39,000 - 48,000; Full time

Job summary

The University of Texas invites applications for a Health Access Partner in Austin, TX. This role coordinates patient appointments, verifies insurance, and communicates with patients to ensure smooth clinic operations and accurate EMR records.

Responsibilities include scheduling, coordinating with clinicians, maintaining patient information confidentiality, generating reports on patient flow, and supporting billing processes where needed.

Qualifications

• Requires high school diploma or GED.
• At least 2 years of experience in a similar role.
• Basic computer skills and familiarity with scheduling software.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and coordinate with healthcare providers.
• Communicate appointment details and changes to patients; answer inquiries.
• Verify patient insurance information prior to appointments and assist with billing as needed.
• Maintain and update patient records in the EMR system; ensure confidentiality and accuracy.
• Coordinate with physicians, nurses, and staff to ensure smooth patient flow and resolve scheduling conflicts.

Skills

High school diploma

2 years experience

Basic computer skills

Scheduling software familiarity

Education

High School Diploma/GED

Associate's Degree (preferred)

Tools

Scheduling software

CHAM certification (preferred)

Job description

**Job Posting Title:**Health Access Partner**----****Hiring Department:**Dell Medical School**----****Position Open To:**All Applicants**----****Weekly Scheduled Hours:**40**----****FLSA Status:**To Be Determined at Offer**----****Earliest Start Date:**Ongoing**----****Position Duration:**Expected to Continue**----****Location:**AUSTIN, TX**----****Job Details:**## **PURPOSE**The Health Access Partner is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role works closely with physicians, nurses, and administrative staff. The Health Access Partner plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules, verifying insurance information, and communicating with patients regarding their appointments## **RESPONSIBILITIES****Schedule Patient Appointments*** Schedule, cancel, and reschedule patient appointments.* Coordinate with healthcare providers to ensure availability.* Manage and prioritize appointment requests based on urgency.**Patient Communication*** Communicate appointment details, changes, and cancellations to patients.* Answer patient inquiries regarding appointment schedules.* Provide information about clinic services and procedures.**Insurance Verification*** Verify patient insurance information prior to appointments.* Communicate with insurance companies to confirm coverage.* Ensure accurate billing and collections.**Maintain Patient Records*** Update and manage patient records in the electronic medical record (EMR) system.* Ensure confidentiality and accuracy of patient information.* Generate reports on appointment statistics and patient flow.**Coordinate with Clinical Staff*** Work closely with physicians, nurses, and other healthcare professionals to schedule appointments.* Ensure smooth and efficient patient flow.* Address and resolve scheduling conflicts.## **REQUIRED QUALIFICATIONS*** High School Diploma/GED* At least 2 year(s) of experience in similar role.* Basic computer skills and familiarity with scheduling software.*Relevant education and experience may be substituted as appropriate*## **PREFERRED QUALIFICATIONS*** Associate's Degree with at least 4 year(s) of experience in healthcare setting.* Advanced proficiency in scheduling software and customer service.* Certification in Healthcare Access Management (CHAM)## **SALARY RANGE**$43,500 + depending on qualifications## WORKING ENVIRONMENT/EQUIPMENT* Standard office equipment* Repetitive use of a keyboard## REQUIRED MATERIALS* Resume/CV* 3 work references with their contact information; at least one reference should be from a supervisor* Letter of interest**Important** **for applicants who are NOT current university employees or contingent workers:** You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.