Health Access Partner

Phase2 Technology; Austin (TX); On-site; USD 37,000 - 50,000; Full time

Job summary

The Health Access Partner at The University of Texas at Austin, Dell Medical School, coordinates and schedules patient appointments, ensuring smooth patient flow and optimal use of clinical resources. This role collaborates with physicians, nurses and administrative staff to improve patient satisfaction and operational efficiency.

Responsibilities include verifying insurance, communicating with patients about schedules, updating EMR records, generating reports on appointment statistics, and

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred; CHAM certification is a plus.
• Familiarity with scheduling software and basic computer skills.

Responsibilities

• Schedule, cancel, and reschedule patient appointments.
• Coordinate with clinicians to confirm availability and prioritize urgent requests.
• Verify patient insurance information prior to appointments.
• Maintain and update patient records in the EMR system.
• Generate reports on appointment statistics and patient flow.
• Collaborate with physicians, nurses and staff to minimize scheduling conflicts.

Skills

Communication

Customer service

Multitasking

Education

High School Diploma/GED

Associate's Degree

CHAM Certification

Tools

Scheduling software

Job description

Job Posting Title:

Health Access Partner

Hiring Department:

Dell Medical School

Position Open To:

All Applicants

Weekly Scheduled Hours:

40

FLSA Status:

To Be Determined at Offer

Earliest Start Date:

Ongoing

Position Duration:

Expected to Continue

Location:

AUSTIN, TX

PURPOSE

The Health Access Partner is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role works closely with physicians, nurses, and administrative staff. The Health Access Partner plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules, verifying insurance information, and communicating with patients regarding their appointments

RESPONSIBILITIES

Schedule Patient Appointments

• Schedule, cancel, and reschedule patient appointments.

• Coordinate with healthcare providers to ensure availability.

• Manage and prioritize appointment requests based on urgency.

Patient Communication

• Communicate appointment details, changes, and cancellations to patients.

• Answer patient inquiries regarding appointment schedules.

• Provide information about clinic services and procedures.

Insurance Verification

• Verify patient insurance information prior to appointments.

• Communicate with insurance companies to confirm coverage.

• Ensure accurate billing and collections.

Maintain Patient Records

• Update and manage patient records in the electronic medical record (EMR) system.

• Ensure confidentiality and accuracy of patient information.

• Generate reports on appointment statistics and patient flow.

Coordinate with Clinical Staff

• Work closely with physicians, nurses, and other healthcare professionals to schedule appointments.

• Ensure smooth and efficient patient flow.

• Address and resolve scheduling conflicts.

REQUIRED QUALIFICATIONS

• High School Diploma/GED

• At least 2 year(s) of experience in similar role.

• Basic computer skills and familiarity with scheduling software.

Relevant education and experience may be substituted as appropriate

PREFERRED QUALIFICATIONS

• Associate's Degree with at least 4 year(s) of experience in healthcare setting.

• Advanced proficiency in scheduling software and customer service.

• Certification in Healthcare Access Management (CHAM)

SALARY RANGE

$43,500 + depending on qualifications

WORKING ENVIRONMENT/EQUIPMENT

• Standard office equipment

• Repetitive use of a keyboard

REQUIRED MATERIALS

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP‑3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.