Headwaters Ice Rink Lead Attendant - Seasonal (Riverfront)

City-of-Fort-Wayn; Fort Wayne (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

City of Fort Wayne seeks a Seasonal Riverfront supervisor with 25–40 hours per week, evenings, weekends, and holidays. Lead daily operations at the Headwaters Ice Rink, ensuring a safe, welcoming guest experience for shoppers, staff, and the community.

You will oversee 15–20 seasonal staff, manage admissions and finances, and support programs, concessions, and skate sessions while maintaining top customer service and public-facing operations.

Qualifications

• High school diploma or GED.
• One to three years of leadership, recreation, or customer service experience.
• Strong communication, leadership, and problem-solving skills.

Responsibilities

• Lead daily operations at the Headwaters Ice Rink and ensure safety and guest experience.
• Oversee 15–20 seasonal staff and volunteers, including hiring, training, and scheduling.
• Manage admissions, cash handling, deposits, inventory, and financial reporting.
• Enforce safety rules and resolve guest concerns.
• Plan, staff, and support programs, events, concessions, and skate sessions.
• Provide direct supervision to approximately 15–20 seasonal employees.

Skills

Staff leadership

Customer service

Communication

Problem solving

Safety awareness

Education

High school diploma or GED

Tools

Zamboni operation

Scheduling

Cash handling

Inventory management

Job description

Seasonal Riverfront – a 25–40 hours/week | Evenings, weekends, and holidays required

Confident leader. Customer-first. Calm under pressure. If you thrive in fast-paced environments and enjoy leading teams while delivering memorable guest experiences, this role puts you in charge on the ice.

What You'll Do

Lead daily operations at the Headwaters Ice Rink, ensuring a safe, welcoming, and well-run experience for guests, staff, and the community. You'll oversee staff, programs, finances, and facility operations while serving as the on-site leader throughout the season.

Key Responsibilities

• Open, close, and secure the facility while overseeing daily rink operations
• Hire, train, schedule, supervise, and develop 15–20 seasonal staff and volunteers
• Manage admissions, cash handling, deposits, inventory, and financial reporting
• Enforce safety rules, resolve guest concerns, and ensure high-quality customer service
• Plan, staff, and support programs, events, concessions, and skate sessions

Supervisory Responsibilities

• Provides direct supervision to approximately 15–20 seasonal employees

What You Bring – Education & Experience

• High school diploma or GED
• One to three years of related leadership, recreation, or customer service experience
• Strong communication, leadership, and problem-solving skills

Preferred Certifications

• First Aid and CPR certification (American Heart Association required within two weeks of hire)
• Valid Indiana Driver's License (required if operating a City vehicle)

Technical Skills & Knowledge

• Experience with scheduling, training, and staff supervision
• Cash handling, reporting, and inventory management skills
• Ability to sharpen rental skates and assist with ice maintenance operations
• Comfort coordinating programs, concessions, and public-facing operations
• Ability to assist with marketing materials and ensure accurate public information
• Drives Zamboni or ability to learn how to drive a Zamboni
• Resurfaces ice as required

Why Work for the City of Fort Wayne

This is a high-impact seasonal leadership role on Fort Wayne's Riverfront-perfect for someone who enjoys managing people, programs, and public spaces. You'll gain hands‑on leadership experience while helping deliver one of the City's most popular seasonal attractions.

Equal Opportunity Employer

Employment is contingent upon the successful completion of applicable drug screening, physical examination, and background checks.