Headquarters - Security Dispatcher

Allstate-Security; San Diego (CA); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

401K/403b Plan

Job summary

Allstate Security is seeking a part-time Security Dispatcher for our San Diego headquarters. This administration/customer service role focuses on maintaining open lines of communication in a high-call-volume environment, data entry, scheduling, and assisting employees and contractors.

You will input data, document calls, provide frontline customer service, and collaborate with the team to ensure compliance with employment guidelines. A strong writing ability and detail orientation are essential.

Qualifications

• Experience handling high-call-volume environments.
• Proficient in Microsoft Office and data entry.
• Experience in scheduling staff and dispatch.
• Security industry experience a plus.
• Strong written and verbal communication.
• Ability to problem solve and multitask in a fast-paced setting.

Responsibilities

• Answering incoming calls at high volumes
• Providing customer service to the business unit
• Provide adequate feedback to all callers
• Collaborate with team to ensure communication compliance
• Maintain organization in your work area
• Input data and document calls
• Display exceptional customer service and communication skills
• Must have exceptional experience with writing and reading daily activity reports
• Communicate employment guidelines
• Processing calling-outs
• Assigning staff coverage Scheduling
• Data entry- creating and submitting documents, reports, and other data requested
• Responding and sending emails, answering Text messages, checking voicemails, and scanning Documents
• Keeping accurate call record including notes.

Skills

Multi-tasking

High call volume experience

Detail oriented

Scheduling

Customer service

Security experience

Tools

Microsoft Office

Job description

Headquarters - Security Dispatcher(Administration/Customer Service)

Allstate Security provides professional security services throughout California – from San Francisco down to Los Angeles, and continuing all the way through our headquarters area in San Diego, CA. For nearly a decade, we’ve offered comprehensive security solutions to a variety of clients as one of California’s premier security guard companies.

We specialize in armed guards, unarmed guards, patrol service, and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises, customers, employees, assets and everything in between.

Allstate Security provides reliable, qualified, professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.

Job Skills / Requirements

Schedule – Part-Time

Friday: 1:30 PM – 10:00 PM

Saturday: 1:30 PM – 10:00 PM

Sunday: 5:30 AM – 2:00 PM

As a dispatcher, you will be entrusted with maintaining open lines of communication in high call volume environment. Your daily tasks will include but not limited to data entry, scheduling and providing customer service to employees and contractors. Your core skills and prior experience in a high call volume environment will contribute to your daily tasks.

Responsibilities

• Answering incoming calls at high volumes
• Providing customer service to the business unit
• Provide adequate feedback to all callers.
• Collaborate with team to ensure communication compliance
• Maintain organization in your work area
• Input data and document calls.
• Display exceptional customer service and communication skills
• Must have exceptional experience with writing and reading daily activity reports
• Communicate employment guidelines
• Processing calling-outs
• Assigning staff coverage "Scheduling"
• Data entry- creating and submitting documents, reports, and other data requested
• Responding and sending emails, answering Text messages, checking voicemails, and scanning Documents
• Keeping accurate call record including notes.

Qualifications

• Multi-tasking
• Efficiency with Microsoft office
• Scheduling
• Security experience is a plus
• High call volume experience
• Detail oriented
• Ability to problem solve
• Previous call center/dispatch experience

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan