Head Waiter

Restaurant Group; Chelsea (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A dynamic restaurant is seeking a Head Waiter to elevate the dining experience by ensuring exemplary service. The role requires controlling a service section, managing a team, and providing a professional range of services while fostering a supportive environment for colleagues. Ideal candidates will possess at least 1 year of experience, demonstrate leadership skills, and showcase a commitment to service excellence.

Benefits

Competitive Industry pay (Hourly + Tronc)

Management Career Development Program

Extra holiday allowance for length of service

50% staff discount for you and friends

Birthday day off - Guaranteed!

Refer a Friend Bonus

Qualifications

• 1+ years’ experience in the Head Waiter role.
• Solution-driven, able to work under pressure.
• Professional approach to service excellence.

Responsibilities

• Control a section during service.
• Take food orders and serve guests.
• Direct and motivate Commis Waiters.

Skills

Service Excellence

Teamwork

Problem Solving

Job description

Welcome to The Ivy Asia, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magical allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights.

We’re searching for a dynamicHead Waiter to join our team and become part of something special.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments
• Extra holiday allowance for length of service, up to 5 extra days after 5 years
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• You can take your Birthday as a day off- Guaranteed!
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Head Waiter will involve controlling a section during service, taking food orders, serving guests, and providing a professional bill service. Responsible for directing and motivating a team of Commis Waiters, you will also take an active interest in your team’s welfare, safety, and professional development.

About you: You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, engaged, and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.