Usher/Ticket Taker

ASM Global; Kent (WA); On-site; USD 21,000 - 28,000; Part time

Job summary

ASM Global in Kent, WA is hiring an Usher/Ticket Taker to welcome guests, scan tickets, and guide attendees to seats for events. You will help create a positive, organized entry experience and assist guests throughout the venue.

You must remain calm in a fast-paced environment, communicate clearly, and work nights, weekends, and event days. This part-time, hourly role offers a pay rate of $17.75 and opportunities to support memorable experiences for thousands of guests.

Qualifications

• On-the-job training will be provided.
• High school diploma preferred.
• Ability to remain calm, professional, and courteous in a fast-paced event environment.
• Strong communication and guest-assistance skills.
• Ability to multitask and work as part of a team during busy events.

Responsibilities

• Welcome guests and scan tickets for entry.
• Assist guests to their seats and navigate the venue.
• Provide friendly, professional service and share information about venue amenities.
• Respond promptly to incidents and notify supervisors when needed.
• Help reunite separated guests with their groups.
• Maintain incident reports and lost-and-found logs.
• Contribute to a safe, welcoming environment for all guests.

Skills

Customer service

Strong communication

Teamwork

Calm under pressure

Attendance/punctuality

Education

High school diploma preferred

Job description

Job Title: Usher/Ticket Taker

Department: Guest Service - Operations

Reports To: Director of Event & Event Manager

FLSA Status: Part Time Hourly/ Non-Exempt

Pay Rate: $17.75

Applicants must be 18 years old or older to apply and be hired

Position Summary

Join the team that helps create unforgettable live event experiences. As a member of our Guest Services team, you’ll welcome guests, guide them to their seats, and ensure everyone feels safe, informed, and excited from the moment they arrive. This role is perfect for individuals who enjoy working with people, thrive in a fast-paced environment, and want to play a part in delivering memorable moments for thousands of guests.

Key Responsibilities

• Welcome guests as they arrive and scan tickets to ensure smooth and efficient entry into the venue.
• Assist guests in finding their assigned seats and navigating the facility with confidence.
• Provide friendly, professional service while answering questions and sharing information about venue amenities.
• Respond promptly and calmly to guest situations such as medical issues, disputes, or other incidents, and communicate with supervisors when needed.
• Assist guests who may be separated from their group, including helping reunite lost children with their families.
• Maintain accurate documentation when needed, including incident reports and lost-and-found logs.
• Help create a positive, safe, and welcoming environment for every guest attending the event.

Qualifications & Skills

• On-the-job training will be provided.
• High school diploma preferred.
• Ability to remain calm, professional, and courteous in a fast-paced event environment.
• Strong communication skills and the ability to assist guests with a variety of needs.
• Ability to multitask and work effectively as part of a team during busy events.
• Must be able to stand, walk, and climb stairs for the duration of a shift (typically 6–8 hours).
• Comfortable working indoors and outdoors, including potential exposure to varying weather conditions.
• Availability to work nights, weekends, holidays, and event days as scheduled.

Benefits

• Eligibility to participate in our 401(k) program after one year and 1,000 hours of service.
• Holiday shifts paid at time and a half.
• Sick time accrual at 1 hour for every 30 hours worked, usable in 2-hour increments or more.
• Employees (and eligible family members) may qualify for Medical, Dental, and Vision benefits after completing 1,560 hours within a 365-day period.

Legends Global/accesso ShoWare Center is an Equal Opportunity Employer/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Candidates must be legally authorized to work in the U.S. without sponsorship.