Head Universal Banker - Jericho Branch

Citi; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

The Citi Jericho Branch is seeking a Head Universal Banker to lead service delivery for internal and external customers, while guiding the branch team. You will execute service transactions (deposits, payments, address changes, card orders, disputes) and drive sales such as opening accounts and credit cards.

You will champion risk and controls, lead lobby operations, and mentor staff to deliver a consistent, high-quality client experience in a busy on-site environment in Jericho, New York.

Qualifications

• Leadership experience in a banking branch environment.

Responsibilities

• Lead service delivery to internal and external customers.
• Execute service transactions (deposits, payments, address changes, card orders, disputes) and drive sales (accounts, credit cards).
• Coach, mentor and develop branch staff to ensure high performance.

Skills

Leadership

Team coaching

Customer service

Job description

Head Universal Banker - Jericho Branch

Job Req Id:

26989279

Location(s):

Jericho, New York, United States

Job Type:

On-Site/Resident

Posted:

Aug. 21, 2026

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Job Overview

The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team. This role not only executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) but also leads, coaches, and mentors team members. The Head Universal Banker plays a key role in championing risk and control, driving lobby leadership, and ensuring consistent delivery of client