Branch Banking Leader: Service, Sales & Coaching

Citi; Jericho (NY); On-site; USD 57,000 - 74,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Paid time off

Job summary

Citi Jericho is seeking a Head Universal Banker to lead the branch team, deliver exceptional service, and coach Universal Bankers and Tellers. The role drives sales through coaching, ensures risk controls, and champions a digital-first client experience.

The position emphasizes hands-on leadership, mentoring, and close collaboration with branch leadership to meet Citi standards and customer needs.

Qualifications

• Experience in customer service and sales-oriented roles.
• Ability to work with digital banking tools and channels.
• Strong communication and problem-solving skills.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers.
• Guide clients and team members in complex transactions and sales opportunities.
• Champion risk and control, ensuring compliance with policies.

Skills

Face-to-face customer service

Digital engagement

Sales referrals

Excellent communication

Analytical/problem solving

Education

High School diploma or equivalent

Tools

Teller NBS system

Cash Recycler

Job description

Citi Jericho is seeking a Head Universal Banker to lead the branch team, deliver exceptional service, and coach Universal Bankers and Tellers. The role drives sales through coaching, ensures risk controls, and champions a digital-first client experience.

The position emphasizes hands-on leadership, mentoring, and close collaboration with branch leadership to meet Citi standards and customer needs.