Head Teller & Team Leader - Banking & Member Service

Charter Oak Federal Credit Union; Mystic (CT); On-site; USD 34,000 - 72,000; Full time

Job summary

Charter Oak Federal Credit Union in Mystic, CT, is seeking a Head Teller to oversee the teller line operations and build member relationships through outstanding service.

The role requires prior banking experience, strong communication and interpersonal skills, and the ability to work in a team. The Head Teller will lead scheduling, cash handling, referrals, and training to achieve sales goals.

Qualifications

• Prior experience in traditional or electronic banking services.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment.
• Must achieve quarterly sales and meet sales goals.
• Cash handling and teller duties experience.

Responsibilities

• Develops teller schedules to ensure adequate coverage.
• Performs member transactions and clerical duties.
• Coaches and trains branch staff to reach sales goals.
• Cross-sells products and services to members.
• Balances cash drawers and handles vault duties.
• Investigates teller losses and corrects errors.
• Ensures regulatory compliance and confidentiality.

Skills

Communication skills

Interpersonal skills

Sales skills

Teamwork

Cross-selling

Tools

APEX tools

Job description

Charter Oak Federal Credit Union in Mystic, CT, is seeking a Head Teller to oversee the teller line operations and build member relationships through outstanding service.

The role requires prior banking experience, strong communication and interpersonal skills, and the ability to work in a team. The Head Teller will lead scheduling, cash handling, referrals, and training to achieve sales goals.