Head Teller

Shelby American, Inc.; Augusta (ME); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Branch Supervisor to lead teller operations and ensure exceptional customer service. In this pivotal role, you will oversee daily operations, manage staff performance, and ensure compliance with banking regulations. Your leadership will foster a positive environment while maintaining accurate transaction records and cash management. If you are passionate about customer service and possess strong supervisory skills, this is the perfect opportunity to make a significant impact in the banking sector. Join a team where your contributions will be valued and rewarded.

Qualifications

• 1-3 years' experience as a teller or head teller.
• Supervisory experience is desirable.

Responsibilities

• Oversee daily branch teller operations ensuring high customer service.
• Manage cash orders, settlements, and ATM reconciliation.
• Support bank products and maintain accurate transaction records.

Skills

Customer Service

Supervisory Skills

Cash Management

Data Processing Systems

Computer Skills

Education

High School Diploma

Tools

ATM Systems

Word Processing Software

Spreadsheet Software

Job description

POSITION SUMMARY: This position is responsible for supervising the branch teller line, overseeing new teller training, maintaining accurate branch cash and transaction records, reconciling the branch ATM, processing customer transactions courteously and accurately, and supporting Bank products and services.

KEY RESPONSIBILITIES:

Teller line supervision: Oversee daily branch teller operations to ensure high customer service levels and operational accuracy. Manage work assignments, schedules, and monitor attendance. Conduct performance appraisals and salary reviews.

• Ensure compliance with all banking regulations and policies.
• Meet or exceed performance standards for head tellers.

Teller training: Oversee new and retraining processes, ensuring proficiency in transactions and customer service.

Branch operations: Open/close the branch, assist with transactions, approve certain transactions, sign checks, and maintain records. Manage cash ordering and verification, settlement, and error resolution.

Maintain branch cash, activity, and transaction records. Oversee settlement procedures and ensure accuracy. Monitor equipment functionality and coordinate repairs. Act as the operational contact for the branch.

Branch cash supply: Manage cash orders, shipments, and vault records. Support tellers with cash needs.

ATM reconciliation: Settle ATM transactions daily, replenish cash, and resolve issues.

Customer transactions: Provide prompt, courteous service. Handle deposits, withdrawals, payments, check cashing, and safe deposit assistance. Settle cash drawers and maintain performance standards.

Support Bank products/services: Maintain product knowledge, promote and refer products/services based on customer needs.

Branch back-up: Assist with staff meetings, perform branch functions, and work at other branches as needed.

Community/public relations: Participate in community activities and represent the Bank.

Other duties: Maintain reliable attendance, attend meetings and training, comply with core values, and perform additional tasks as required.

POSITIONS REPORTING TO THIS POSITION:

• CSR/Tellers
• Floaters (if applicable)

Requirements

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma.
• 1-3 years' experience as a teller or head teller.
• Experience with teller and ATM data processing systems.
• Supervisory experience is desirable.
• Computer skills in word processing and spreadsheets.

OTHER REQUIREMENTS:

• Ability to lift approximately 20 pounds.
• Ability to distinguish denominations.
• Operate vault combinations.
• Read and interpret reports.
• Stand or sit for extended periods.
• Operate a computer and communicate via telephone effectively.
• Prioritize and organize work, handle multiple tasks, and pay attention to detail.
• Think critically and maintain confidentiality.
• Be friendly, courteous, and customer-focused.