Lead CSR/Teller - Three Rivers Main - Full-Time

Fifth Third Bank; Three Rivers (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading bank is seeking a Lead CSR/Teller for its Three Rivers location. This full-time role involves providing exceptional customer service, managing cash operations, and ensuring compliance with bank policies. Ideal candidates will possess strong cash handling skills, a high school diploma, and a commitment to the bank's core values.

Qualifications

• Extensive cash handling experience required.
• Ability to interact confidently with the public.
• Flexible scheduling availability.

Responsibilities

• Provide excellent customer service in all interactions.
• Collaborate with Financial Center Manager on cash counts.
• Assist in training new Customer Service Representatives.

Skills

Customer Service

Cash Handling

Leadership

Decision-Making

Communication

Education

High school diploma or GED

Job description

Lead CSR/Teller - Three Rivers Main - Full-Time

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Lead CSR/Teller - Three Rivers Main - Full-Time

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General Function

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for complex duties of a CSR, exercising independent judgment. Accountable for risk management by following policies, raising concerns, and doing the right thing for customers and colleagues. Achieve results by identifying, assessing, managing, monitoring, and reporting risks while operating within the Bank's risk appetite.

Customer Experience

• Deepen relationships by listening to customer needs, asking questions, and guiding them to meet their financial needs.
• Follow up on customer questions and address issues.
• Maintain timely and responsive communication.
• Keep customer information confidential.
• Adhere to the Bank's Code of Business Conduct and Ethics and maintain ethical behavior.

Operations

• Collaborate with the Financial Center Manager on cash counts and FCA requests.
• Perform daily office responsibilities to ensure efficient operations.
• Maintain accurate balancing records and correct outages.
• Stay updated on bank policies and procedures.
• Assist in training new Customer Service Representatives.

Referrals

• Identify customer needs and refer to Bankers and business partners for consultations.
• Maintain knowledge of retail products and services.
• Use tools to track referrals.

Perform other duties as assigned. This role has no supervisory responsibilities.

Minimum Knowledge, Skills, and Abilities

• High school diploma or GED.
• Extensive cash handling experience.
• Knowledge of retail policies and procedures.
• Ability to interact confidently with the public and adhere to dress code.
• Initiative, sound judgment, and decision-making skills.
• Leadership qualities and a team-oriented mindset.
• Alignment with the company's core values: accountability, respect, integrity, and inclusivity.
• Flexible scheduling availability.

Working Conditions

• Normal office environment.
• Extensive computer screen time.

Location: Three Rivers, Michigan 49093

Fifth Third Bank is committed to an inclusive culture and equal employment opportunity regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military or veteran status, or other protected statuses.