Head Teller

Citizens Community Federal; Osseo (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking financial institution as a Head Teller, where your leadership and customer service skills will shine! In this dynamic role, you'll supervise a dedicated team, ensuring exceptional banking experiences for customers. You'll play a key part in fostering a positive work environment while managing day-to-day operations. This position offers a competitive salary, opportunities for professional growth, and a range of attractive perks. If you're passionate about making a difference in your community and thrive in a fast-paced setting, this is the perfect opportunity for you!

Benefits

Health, Vision & Dental Plans

Health Savings Account (HSA)

Flexible Spending Account

Employer Paid Life Insurance

401K Retirement Plan and Company Match

Paid Time Off

Parental Leave

Professional Development Reimbursement Program

Company-Wide Wellness Program

Colleague Referral Program

Qualifications

• Strong leadership skills to manage and support teller staff.
• Excellent communication abilities to interact with customers and team members.

Responsibilities

• Supervise teller staff and assign duties.
• Ensure compliance with banking policies and procedures.
• Assist in branch cash management and audits.

Skills

Customer Service

Communication Skills

Leadership

Supervisory Skills

Education

Associate's Degree in Accounting or Finance

Three Years of Relevant Experience

Job description

Description

If you're motivated, detail-oriented, and have a passion for delivering exceptional customer service, keep reading! This is a fast-paced, interactive position with CCFBank, a successful financial institution with locations throughout Wisconsin and Minnesota. We are looking for a committed individual with excellent communication skills to lead our Teller Team!

As a Head Teller, you will be responsible for providing leadership and support to the Teller team. You will be a crucial part of our team, ensuring that our customers receive the best banking experience by Making More Possible. Bonus points if you're community focused and excited about making a positive difference for those around you.

This job focuses heavily on working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. The Head Teller must be an effective communicator: someone who is able to motivate others while understanding and responding to their needs and concerns. The person in this position must be friendly and genuinely interested in the needs of others, whether that's managers, team members, customers, or the company itself. This person must have a persuasive, teaching-oriented mindset and be able to easily communicate the company's policies, programs, and systems. Expect a faster-than-average pace of work for this position.

Primary Responsibilities

• Provides daily supervision to teller staff and assigns duties. Performs personnel actions including performance appraisals, scheduling, approving timesheets, and interviewing candidates for employment.
• Establishes proper identification of existing customers and determines need.
• Receives and processes retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form in accordance with banking policies and procedures.
• Cashes checks, completes withdrawals and makes cash advances, accepts loan and installment payments, processes change orders and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits.
• Performs routine audits to ensure bank policy and procedures are being adhered to.
• Assists in branch cash management per vault and TCR procedures; may assist in balancing vault currency and coin. May be responsible for ordering, managing, and balancing the vault and ATM currency and coin. Manage/balance teller work daily.
• Plays a positive role in the career development and growth of Teller staff through excellent communication skills, both verbal and written, along with strong delegation skills
• Performs other duties as assigned.

Education and Experience

• Associate's degree in accounting, finance, economics or related field.
  • Substitution: Three (3) years of directly related full time experience performing the functions outlined above may be considered in lieu of the degree.
• Two (2) years of customer service experience.
• Two (2) years of supervisory experience.

What's in it for you?

• Full Time, 40 hours per week.
• Monday - Friday work week; occasional Saturdays required.
• Competitive pay.
• Eligible for an annual bonus of 1.5%-3% of your salary based on company goals and performance.

Perks:

• Health, Vision & Dental Plans: Because healthy smiles are important.
• Health Savings Account (HSA) with CCF Contributions: Save for those medical expenses that you weren't expecting.
• Health Reimbursement Arrangement: Be reimbursed for qualifying medical expenses by making smart health care decisions.
• Flexible Spending Account: For those unexpected medical expenses.
• Employer Paid Life Insurance and Long-Term Disability Plans: We've got your back (and your future).
• Voluntary Life Insurance and Short-Term Disability Plans: Because life is unpredictable.
• Accident and Critical Illness Plans: Just in case you decide to take up extreme knitting.
• Hospital Indemnity: We will help cover additional hospital expenses.
• 401K Retirement Plan and Company Match: Retirement goals? We've got you covered.
• Paid Time Off, Bereavement Leave, and Paid Holidays: Rest, recharge, and celebrate your loved ones.
• Parental Leave: Because parenting is the ultimate adventure.
• Company-Wide Wellness Program: Yoga, smoothies, and mental high-fives.
• Employee Achievement Program: Here to help you through the good times and the bad.
• Colleague Referral Program: Refer a friend, get a virtual high-five (and maybe a bonus).
• Professional Development Reimbursement Program: Learn and grow with us!
• Career Planning: Plot your career trajectory.
• Colleague Pricing on Secondary Market Mortgage Loans: Because everyone deserves a castle (or a cozy cottage).
• Colleague Beyond Save & Spend Accounts Perks: Unlock exclusive pricing on our deposit products.

What can you expect from us?

At CCFBank you are more than just a number, you are a partner to our team. We are dedicated to investing in our colleagues and providing them with tools they need to grow and develop their careers.

We prioritize the needs of our community by allocating resources and encouraging colleague involvement across the regions we operate in. We are proud to be a part of our local communities, and we look forward to continuing to support and serve them. Learn more here about how we make more possible: https://ccf.us/careers/

Ready to be part of our financial family? Apply online at ccf.us!

If you need assistance applying, contact us at [e-mail] and we will attempt to meet your needs.

In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.