Head Start Family Services Lead — Impact, Growth & PTO

Lutheran Social Services of the South, Inc. dba Upbring; Corpus Christi (TX); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Competitive PTO & paid holidays

Health, dental, vision insurance &

403(b) Plan

Employee Assistance Program

Discounted Gym Memberships

Job summary

Upbring, in Corpus Christi, TX, seeks a Head Start Family Services Coordinator to lead Family Engagement Advocates and ERSEA Specialists, oversee ERSEA/PFCE systems, and coordinate health, mental health, disabilities, and child development services to meet state and federal standards.

The role emphasizes recruitment, enrollment, staff development, and strong community ties with ISD partners, vendors, and local boards to expand impact and ensure quality program delivery.

Qualifications

• Bachelor's Degree in social work, family and child services, psychology, or related field.
• Two (2) years of experience working with diverse populations in an educational setting.
• One (1) year of supervisory experience.
• Knowledge and experience with Head Start Performance Standards.

Responsibilities

• Directly supervise Family Engagement Advocates and ERSEA Specialists, providing guidance, leadership, and ongoing support to ensure effective program operations and team success.
• Collaborate with Regional Directors, Family Advocates, ERSEA, and Center staff to address concerns and provide support, ensuring effective delivery of Family Services.
• Monitor and support Family Engagement Advocates caseloads, focusing on ERSEA, PFCE, Health, and Disabilities.
• Coordinate and facilitate monthly Policy Council meetings and maintain strong community and vendor relationships.
• Oversee the dissemination of program information and materials to the community through strategic partnerships while supervising the planning and execution of recruitment initiatives to drive program growth and ensure consistent enrollment throughout the program year.
• Develop, implement, and maintain recruitment plans, ensuring alignment with program and community goals, and participate in community boards and stakeholder events to support ongoing enrollment.
• Provide continuous professional development opportunities and support to enhance staff expertise and competencies.
• Develop and maintain strong relationships with ISD partners, contractors, and the community to enhance program effectiveness.
• Monitor and report on program metrics, including PIR, monthly summary tracking reports, and other data as requested.
• Comply with company policies, procedures, Child Care Minimum Standards, and HSPPS regulations and standards; always ensure the health and safety of each child in care and support the overall well-being of children.
• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence.
• Communicate with direct reports in periodic one-on-one meetings.
• Organize and deliver regularly scheduled staff meetings to communicate present, ongoing, and future updates of pertinent information, projects, and initiatives.
• Work closely with the management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring.
• Work in collaboration with leadership and the People a nd Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development.
• Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff.
• Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods.

Education

Bachelor's Degree in social work, family and child services, psychology, or related field

Master's degree in social work, education, or a related field

Basic Family Services Credential (preferred and required after employment)

Tools

Child Plus

Job description

Upbring, in Corpus Christi, TX, seeks a Head Start Family Services Coordinator to lead Family Engagement Advocates and ERSEA Specialists, oversee ERSEA/PFCE systems, and coordinate health, mental health, disabilities, and child development services to meet state and federal standards.

The role emphasizes recruitment, enrollment, staff development, and strong community ties with ISD partners, vendors, and local boards to expand impact and ensure quality program delivery.