Head Spa Front Desk Receptionist

Head in the Clouds; New York (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

Head in the Clouds is seeking a friendly Head Spa Concierge to greet guests, manage appointments, and guide them through AI-assisted scalp analysis and botanical treatment planning. This role emphasizes warm hospitality, professional communication, and a calm, welcoming reception area.

You will support payments, retail displays, and coordination with therapists to ensure smooth transitions between services, while maintaining confidentiality and a compassionate approach to wellness.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service (hospitality/retail/healthcare preferred).
• Strong communication and active listening.
• Basic computer proficiency and willingness to learn new software.
• Professional phone etiquette and email communication.
• Cash handling and POS experience preferred.

Responsibilities

• Greet and welcome guests with hospitality, creating a calming first impression.
• Manage appointment scheduling, confirmations, and cancellations across multiple service providers.
• Administer AI analysis for scalp and hair assessment, interpret results, and explain findings to guests (training provided).
• Guide guests through the botanical bar experience and craft personalized treatment plates for each guest.
• Process payments, handle transactions, and manage point-of-sale system.
• Conduct consultations to recommend appropriate treatments based on guest needs.
• Maintain reception area cleanliness and ensure relaxing ambiance.
• Handle guest concerns with grace and find appropriate solutions.
• Support retail sales and maintain attractive product displays.
• Coordinate with therapists to ensure smooth treatment transitions.

Skills

Customer service

Hospitality

Communication

Computer literacy

Phone etiquette

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Head Spa Concierge

Job Description

About Us

We believe everyone deserves a sanctuary for deep restoration. Our head spa offers personalized wellness experiences through organic botanicals and advanced AI analysis, designed to reconnect you with your inner vitality and natural balance. We're a women-owned team of compassionate professionals who understand that healing others begins with healing ourselves. Here, self-care isn't selfish—it's essential. We create sacred space for genuine renewal while supporting each other's mental health and personal growth journey.

Key Responsibilities

• Greet and welcome guests with exceptional hospitality, creating a calming first impression
• Manage appointment scheduling, confirmations, and cancellations across multiple service providers
• Administer AI analysis for scalp and hair assessment, interpret results, and explain findings to guests (comprehensive training provided)
• Guide guests through the botanical bar experience and craft personalized treatment plates for each guest
• Process payments, handle transactions, and manage point-of-sale system
• Conduct consultations to recommend appropriate treatments based on guest needs
• Maintain reception area cleanliness and ensure relaxing ambiance
• Handle guest concerns with grace and find appropriate solutions
• Support retail sales and maintain attractive product displays
• Coordinate with therapists to ensure smooth treatment transitions

What We're Looking For

Experience & Skills

• High school diploma or equivalent required
• Minimum 2+ years customer service experience (hospitality, retail, or healthcare preferred)
• Strong communication skills with genuine interest in others' stories
• Basic computer proficiency and comfort learning new software systems
• Professional phone etiquette and email communication
• Cash handling and POS system experience preferred

Personal Qualities & Character

• A nurturing soul who finds joy in helping others discover their path to wellness
• Natural warmth and intuitive ability to make people feel seen and valued
• Passion for self-care and understanding that your own well-being matters
• Openness to learning about wellness, mental health, and personal growth
• Professional reliability balanced with authentic compassion
• Grace under pressure and ability to stay centered in busy moments
• Team player who believes in lifting others up
• Ability to maintain confidentiality and professionalism
• Strong attention to detail and organizational skills
• Calm, patient demeanor in fast-paced environments
• Reliable attendance and punctuality

Why This Work Matters

When you help others find peace and renewal, you're not just providing a service—you're part of their healing journey. There's profound fulfillment in witnessing someone leave feeling lighter, more centered, and reconnected to themselves. Plus, working in wellness means prioritizing what truly matters: mental health, balance, and authentic connection.

Ready to nurture others while nurturing yourself? We'd love to meet you!