Head of Workplace Experience & Office Operations

Airwallex; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Airwallex in San Francisco is seeking an experienced Workplace Experience Lead to own the end-to-end operation of our SF office and regional hubs. You’ll oversee facilities, vendor relations, budgets, and use metrics to optimize space and operations while elevating the employee experience through events and culture programs.

This is a full-time, in-office role (Mon-Thu 9am–5pm) based in San Francisco, collaborating with IT, Finance, Security, and HR, and supporting a growing Workplace Experience

Qualifications

• 5 years in a people-focused role such as workplace experience, employee engagement, office management, facilities, or hospitality events management.
• 1-2 years of experience managing people, vendors, or cross-functional projects with demonstrated leadership capability.
• Ability to consistently deliver a high level of customer service.
• Strong communication skills across employees at all levels within the organization.
• Demonstrated ability to handle multiple tasks with little or no supervision.
• Advanced problem solving skills.
• Ability to triage and create sensible prioritization in order to continue to be effective.
• Positive attitude; grace under pressure.
• Accurate, organized, punctual and accountable.
• Strong computer skills including experience with Google Suite and Slack.
• Fluency with budgeting, procurement, and vendor management tools like Pigment, Oracle, AuditBoard and Ironclad are a plus.

Responsibilities

• Oversee all facilities management and services for the SF office and regional hubs (Austin, New York).
• Manage the Workplace budget, including operating expenses, and analyze cost-effective measures for space optimization.
• Establish and enforce Workplace objectives, policies, and operating procedures, ensuring health/safety and local regulations compliance.
• Track KPIs to provide leadership with actionable insights.
• Cultivate and manage vendor partnerships (Real Estate, Property Management, F&B) and oversee the office Food & Beverage program.
• Lead cross-functional project planning with IT, Finance, Security, HR for new office-build initiatives.
• Provide first-instance support for office equipment and facilities in partnership with IT.

Skills

Customer service

Communication

Multitasking

Problem solving

Prioritization

Positive attitude

Organization

Punctuality

Budgeting

Vendor management

Tools

Google Suite

Slack

Pigment

Oracle

AuditBoard

Ironclad

Job description

Airwallex in San Francisco is seeking an experienced Workplace Experience Lead to own the end-to-end operation of our SF office and regional hubs. You’ll oversee facilities, vendor relations, budgets, and use metrics to optimize space and operations while elevating the employee experience through events and culture programs.

This is a full-time, in-office role (Mon-Thu 9am–5pm) based in San Francisco, collaborating with IT, Finance, Security, and HR, and supporting a growing Workplace Experience