Head of Workplace Experience & Hospitality Operations

Rapport Guest Services; New York (NY); On-site; USD 140,000 - 165,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport is seeking a Director of Operations – North America Workplace Experience & Hospitality to lead 100+ associates across North America. The role focuses on Welcome, Meetings, Workplace Ambassadors, and Front-of-House services with strong client leadership collaboration and strategic partnerships.

The position is primarily on-site (about 90%), with travel to other offices as needed. You will drive operational excellence, hospitality trends, and customer experience across the portfolio while

Qualifications

• 12+ years of experience in hospitality, workplace experience, hotel operations, or related service environments.
• Proven experience leading 100+ associates across multi-site or regional portfolios.
• Strong executive presence with ability to influence and partner with senior client stakeholders.
• Experience supporting new office openings, transitions, workplace launches, or large-scale operational change.

Responsibilities

• Serve as a trusted strategic partner and single point of contact for client Senior Leadership.
• Translate hospitality vision into innovative workplace experiences.
• Lead operational performance across the portfolio with service standards and contractual commitments.
• Lead change and transformation initiatives to improve service models and efficiency.
• Identify opportunities to scale programs across the North American portfolio.

Skills

Leadership

Executive presence

Hospitality industry exp.

Job description

Rapport is seeking a Director of Operations – North America Workplace Experience & Hospitality to lead 100+ associates across North America. The role focuses on Welcome, Meetings, Workplace Ambassadors, and Front-of-House services with strong client leadership collaboration and strategic partnerships.

The position is primarily on-site (about 90%), with travel to other offices as needed. You will drive operational excellence, hospitality trends, and customer experience across the portfolio while