Head of Workplace Experience

Munich RE; Princeton (NJ); Hybrid; USD 140,000 - 230,000; Full time

Job summary

Munich Re America Services seeks a Head of Workplace Experience to lead strategy, design, and delivery of workplace services and environments that empower employees.

You will oversee facilities management, hospitality, space planning, and technology integration, driving a healthy, inclusive, high-performing work culture aligned with business goals. This role partners with HR, IT, and executives across locations to advance hybrid work and ESG initiatives.

Qualifications

• Experience leading workplace experience programs and initiatives.
• Ability to design inclusive, employee-centric journeys.
• Strong collaboration with HR, IT, and facilities teams.

Responsibilities

• Develop and implement a comprehensive workplace experience strategy that supports organizational goals.
• Lead workplace transformation initiatives, including hybrid work programs and office redesigns.
• Partner with executive leadership and HR to align workplace initiatives with talent, culture, and business strategies.
• Collaborate with the global functional lead to develop workplace standards, policies, and governance frameworks across all locations.
• Oversee office services, reception, hospitality, and workplace programs.
• Manage space planning, occupancy strategies, and vendor partnerships.
• Drive workplace technology adoption and seamless experiences for in-office and remote employees.
• Develop and monitor budgets and KPIs for workplace operations and ESG objectives.

Skills

Workplace strategy

Employee experience

Facilities operations

Hybrid work

Budget management

Sustainability ESG

Job description

All locations Princeton, United States; New York, United States;

Head of Workplace Experience

Applicants, including applicants holding a valid CPT/OPT visa, who will require employer sponsorship of a visa now or in the future will not be considered for this position.

We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

The Company

Munich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities.

As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive - from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.

The Opportunity

Future focused and always one step ahead!

The Head of Workplace Experience leads the strategy, design, and delivery of workplace services, programs, and environments that enable employees to perform at their best. This role oversees workplace programs, employee experience initiatives, facilities management, hospitality services, workplace technology integration, and space utilization strategies. The position plays a critical role in fostering an inclusive, engaging, and high-performing work environment aligned with business objectives and company culture.

Responsibilities

• Workplace Strategy & Leadership
  • Develop and implement a comprehensive workplace experience strategy that supports organizational goals and employee needs.
  • Lead workplace transformation initiatives, including hybrid work programs, office redesigns, and cultural engagement efforts.
  • Partner with executive leadership and HR to align workplace initiatives with talent, culture, and business strategies.
  • Collaborate with the global functional lead to develop workplace standards, policies, and governance frameworks across all locations.
• Employee Experience
  • Create and enhance programs that improve employee satisfaction, well-being, engagement, and retention.
  • Design employee-centric workplace journeys from onboarding through career development.
  • Measure and analyze employee feedback to identify opportunities for continuous improvement.
  • Champion diversity, equity, inclusion, and accessibility within workplace environments.
• Facilities & Workplace Operations
  • Oversee office services, reception, hospitality, and workplace programs.
  • Ensure safe, efficient, and sustainable workplace environments.
  • Manage workplace vendors, service providers, and strategic partnerships.
  • Lead space planning and occupancy strategies to maximize workplace effectiveness.
• Hybrid Work & Workplace Technology
  • Drive workplace technology adoption to support collaboration and employee productivity.
  • Partner with IT teams to enhance digital workplace experiences.
  • Ensure seamless experiences for both in-office and remote employees.
• Budget and Financial Management
  • Develop and manage workplace operating and capital budgets.
  • Identify cost optimization opportunities while enhancing service quality.
  • Monitor workplace KPIs, utilization metrics, and return-on-investment assessments.
• Sustainability & ESG
  • Support environmental sustainability initiatives and corporate ESG objectives.
  • Promote healthy and sustainable workplace practices.
• Key Performance Indicators (KPIs)
  • Employee engagement and workplace satisfaction scores
  • Space utilization and occupancy metrics
  • Service delivery performance and SLA compliance
  • Employee retention and attraction outcomes
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