Head of Warehouse L&D: Build Scalable Training

BDA, LLC; Atlanta (GA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Robust PTO

Volunteer day

Summer Fridays

Medical insurance

401k

Tuition reimbursement

Professional development

Job summary

BDA Inc. seeks a Learning & Development Specialist to oversee and coordinate training for warehouse operations. You will develop, implement, and maintain a robust training program on the floor, in onboarding, and across simulations to improve performance and consistency.

The role requires diagnosing skill gaps, managing LMS-based administration (Workday), and delivering in-person and virtual sessions. You will work closely with leaders to align training with KPIs and safety standards, within a

Qualifications

• Minimum 4 years of experience facilitating training programs, including both in-person and virtual environments; experience in operations specific environments preferred.
• Experience curating and organizing learning content and collaborating with instructional design teams to ensure program accuracy, relevance, and alignment with business needs.
• Experience supporting organizational change initiatives and adoption of new processes or systems preferred.
• Proficiency in learning management systems (e.g., Workday) for course administration, tracking, and reporting.
• Certification in virtual facilitation, adult learning, or professional training programs (e.g., ATD, Kirkpatrick, Blanchard, Maxwell DISC, or equivalent) preferred.
• Business acumen to connect training programs with operational performance goals and KPIs.
• Change‑readiness mindset, supporting employees and leaders in adopting new processes, policies, and systems.
• Demonstrated experience training or supporting certification processes related to forklift operation, material handling, or warehouse safety strongly preferred.

Responsibilities

• Deliver training including onboarding, upskilling, systems, role-based competencies, customer experience standards, and compliance through in-person and virtual sessions.
• Manage logistics for training sessions, including scheduling, attendance tracking, and coordination with functional leaders. Support course administration in the LMS platform (e.g., Workday), including attendance, grading, and assessment tracking.
• Facilitate simulations, coaching, and skills practice sessions to reinforce learning and observe application. Provide actionable feedback to participants and share insights with functional leaders for continued adoption and reinforcement.
• Lead hands-on onboarding and skills training for warehouse associates across picking, packing, replenishment, equipment operation, and safe working practices
• Facilitate learning across multiple modalities, including in-person, virtual, and on-the-floor coaching.
• Evaluate existing operator-led training and build improved, scalable training programs.
• Maintain training documentation, certification tracking, and recertification processes for operational and safety-critical training.
• Support or deliver training related to forklift / powered industrial truck operation, safe material handling, and warehouse safety practices.
• Conduct skills assessments to verify readiness for independent work on the floor.
• Track and measure learning impact, including speed to competency and performance outcomes.
• Ensure all training meets compliance, safety, and operational standards.
• Identify skill gaps and implement targeted upskilling solutions.
• Partner with leaders to develop career pathways and growth plans for team members.
• Create clear, practical instructional materials (SOPs, quick guides, job aids).
• Continuously evaluate and refine training programs using learner feedback, observations, and performance data.
• Support implementation and maintenance of digital learning solutions and LMS workflows.

Skills

Communication

Project management

Training delivery

Change management

Analytical thinking

Education

Bachelor's degree preferred

OSHA certification a plus

Train-the-trainer certification preferred

Tools

Workday

Job description

BDA Inc. seeks a Learning & Development Specialist to oversee and coordinate training for warehouse operations. You will develop, implement, and maintain a robust training program on the floor, in onboarding, and across simulations to improve performance and consistency.

The role requires diagnosing skill gaps, managing LMS-based administration (Workday), and delivering in-person and virtual sessions. You will work closely with leaders to align training with KPIs and safety standards, within a