Lead UX Researcher — Strategy, Insight & Cross‑Team Impact

Cox Communications; Mission (KS); Hybrid; USD 135,000 - 225,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid holidays

Wellness benefits

Paid time off

Job summary

Cox Automotive seeks a Lead UX Researcher to define portfolio‑level research strategies and drive multi‑team, multi‑method programs across product lines. You will develop personas, journey architectures, and ecosystem maps, guiding cross‑functional teams with evidence‑backed insights and governance with Research Operations.

You will mentor senior researchers, oversee long‑term insight durability, and influence product roadmaps while championing ethical research practices and participant safety.

Qualifications

• Bachelor’s degree and 6 years in a related field (or equivalent).
• Proven success leading large, multi‑team research programs.
• Expertise in ethnography, journey mapping, concept testing, and synthesis.
• Ability to architect insight frameworks, operations models, and standards.
• Strong influence and leadership with senior staff and Directors.

Responsibilities

• Define portfolio level research strategies with measurable success criteria.
• Lead multi‑team, multi‑method research programs across product lines.
• Develop advanced personas, journey architectures, and ecosystem maps.
• Supervise development of personas, journey architectures, ecosystem maps, and opportunity landscapes.
• Apply advanced agentic AI to develop repeatable insight pipelines and quality controls.
• Partner with Research Operations on governance, tooling decisions.
• Facilitate alignment workshops with senior product and UX leaders using collaborative tools.
• Provide expert guidance on method selection for ambiguous or high‑risk projects.
• Mentor Senior Researchers and review methodologies.
• Oversee repository consistency and long‑term insight durability.
• Influence roadmaps by communicating evidence backed opportunities.
• Develop capacity plans and guide resource allocation across programs.
• Champion ethical research practices and participant safety.

Skills

Portfolio leadership

Ethnography

Journey mapping

Synthesis & storytelling

LLM tools

AI for insight pipelines

Cross‑functional leadership

Education

Bachelor’s degree in related field

Advanced degree preferred

Tools

Miro

Mural

Analytics software

Job description

Cox Automotive seeks a Lead UX Researcher to define portfolio‑level research strategies and drive multi‑team, multi‑method programs across product lines. You will develop personas, journey architectures, and ecosystem maps, guiding cross‑functional teams with evidence‑backed insights and governance with Research Operations.

You will mentor senior researchers, oversee long‑term insight durability, and influence product roadmaps while championing ethical research practices and participant safety.