Head of UX & Product Design

Trusted Shops

Germany (OH)

Hybrid

USD 125,599 - 171,271

Full time

14 days+

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Benefits offered by this job

Hybrid work

Workation within EU & EEA

Permanent contract

28 vacation days + 2.5 days off

Buddy programme

Individual training opportunities

Team/Unit events

Health Pass

Job summary

Trusted Shops is seeking an experienced Head of UX Product Design to lead our UX strategy across B2B and B2C products. You will head an interdisciplinary team and partner with Product Management and Engineering to elevate user experience and visual consistency.

You will shape a long-term UX vision, implement a holistic research framework, and ensure accessibility and measurable impact across platforms, while fostering a culture of user-centered design and collaboration.

Qualifications

Several years of experience in a Senior UX role, ideally with leadership responsibilities.
Expertise in Product Design, UX Strategy, User Research, and Design Ops.
Deep understanding of digital products, platforms, and complex B2B/B2C ecosystems.
Strong leadership, coaching, and stakeholder management skills.
Experience working in cross-functional product teams and within agile organisational structures.
High analytical competence and experience with both quantitative and qualitative insights.
Fluent in German and English.

Responsibilities

Lead and develop an interdisciplinary UX Team (Product Design, Content Design, Localisation).
Define and drive a long-term UX vision for Trusted Shops’ product ecosystem.
Build and evolve a holistic UX research framework across product areas.
Define UX and research KPIs with Product Analytics and build a System of Insights.
Collaborate with Product Management and Engineering to prioritise challenges and research needs.
Govern and evolve the Design System ensuring accessibility and consistency.