Head of User Experience

Clearwater Analytics; San Jose (CA); On-site; USD 216,000 - 322,000; Full time

Job summary

A leading analytics company is seeking a Head of User Experience to transform their SaaS product portfolio into visually appealing and user-friendly solutions. The ideal candidate will lead the UX strategy, mentor a talented team, and ensure design excellence while enhancing customer satisfaction. This executive role involves collaboration across departments to embed user-centric principles in all software development processes, providing an exciting opportunity for innovation and leadership in a dynamic industry.

Benefits

Flexible working environment

Competitive medical, dental, vision, and life insurance benefits

Maternity and paternity leave

Personal Time Off and Volunteer Time Off

RSUs and employee stock purchase plan

Work from anywhere 3 weeks out of the year

Work from home Fridays

Qualifications

• 10+ years in technology leadership roles focused on UX/UI for SaaS.
• Experience delivering consumer-grade experiences.
• Hands-on experience with qualitative and quantitative research methods.

Responsibilities

• Define and implement a strategic vision for user experiences.
• Lead cross-functional teams for seamless integration of design.
• Establish scalable design systems and UI frameworks.

Skills

Leadership Skills

User Research Acumen

Technical Expertise

Communication Skills

Tools

Figma

Sketch

Job description

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We are seeking a visionary Senior Leader with a proven track record of building world-class, user experiences for enterprise SaaS products. This role will be pivotal in transforming our product portfolio into visually appealing, intuitive, and engaging solutions that delight users while driving customer satisfaction and retention. As a key member of the leadership team, you will lead and collaborate closely with product management, engineering, and design teams to embed user-centric design principles into every aspect of our software development lifecycle. Your expertise in UX strategy, design systems, and technology leadership will help us elevate our product experience to industry-leading standards.

Key Responsibilities:

• UX Strategy & Vision: Define and implement a strategic vision for creating world class user experiences across our SaaS product suite.
• Leadership & Collaboration: Lead cross-functional teams comprising UX designers, engineers, and product managers to ensure seamless integration of design and development processes.
• User-Centered Design: Champion a user-first approach by conducting user research, usability testing, and leveraging feedback to drive continuous improvement.
• Design Systems & Standards: Establish scalable design systems, UI frameworks, and best practices to ensure consistency and visual appeal across all products.
• Innovation & Trends: Stay ahead of emerging UX trends, tools, and technologies to introduce innovative solutions that enhance user engagement.
• Mentorship & Talent Development: Build and mentor a high-performing team of designers and technologists; foster a culture of creativity, collaboration, and excellence.
• Stakeholder Communication: Present UX strategies, roadmaps, and outcomes to executive leadership; advocate for investment in user experience improvements.
  
  

Qualifications:

• Experience: 10+ years in technology leadership roles with a focus on UX/UI for SaaS or enterprise software; experience delivering consumer-grade experiences is essential.
• Technical Expertise: Strong understanding of modern front-end technologies (e.g., React, Angular) and their impact on UX design.
• Design Proficiency: Expertise in UX/UI design tools (e.g., Figma, Sketch) and methodologies such as design thinking or agile UX.
• Leadership Skills: Proven ability to lead diverse teams through complex projects while meeting deadlines and exceeding quality standards.
• User Research Acumen: Hands-on experience with qualitative and quantitative research methods to inform design decisions.
• Communication Skills: Exceptional ability to articulate complex ideas to technical and non-technical stakeholders alike.
• Proven experience in working with global teams of product, engineering and designers and build world class visually delightful products.
  
  

Preferred Skills:

• Experience working with gamification techniques or progressive disclosure in SaaS applications.
• Familiarity with creating onboarding processes that simplify user journeys
• Background in designing scalable systems for enterprise environments while maintaining simplicity akin to consumer apps
  
  

What we offer:

• Business casual atmosphere in a flexible working environment
• Team focused culture that promotes innovation and ownership
• Access cutting edge investment reporting technology and expertise
• Defined and undefined career pathways allowing you to grow your own way
• Competitive medical, dental, vision, and life insurance benefits
• Maternity and paternity leave
• Personal Time Off and Volunteer Time Off to give back to the community
• RSUs as well as employee stock purchase plan and 401k with match
• Work from anywhere 3 weeks out of the year
• Work from home Fridays

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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