Head of Transactional Excellence & AI-Driven Transformation

Eaton; Charlotte (NC); On-site; USD 165,000 - 242,000; Full time

Job summary

Eaton is seeking a Principal Transactional Excellence Leader to anchor the ETS, driving enterprise-wide process improvement, AI-enabled workflows, and standardized standards across Procure-to-Pay and SG&A functions. You will lead cross-functional teams, apply process mining, and measure tangible business outcomes.

As a founding ETS Office member, you will shape operating rhythms, governance, and integration frameworks for future acquisitions while mentoring practitioners and partnering with

Qualifications

• Bachelor's degree from an accredited institution.
• 10+ years leading process improvement and business transformation in Procure-to-Pay value stream.
• Authorized to work in the United States without current or future employer sponsorship.

Responsibilities

• Lead end-to-end process improvement initiatives across corporate and transactional functions, from problem identification through sustained results.
• Assess current-state processes using observation, stakeholder engagement, process mining, and data analysis to identify waste, variation, rework, and ineffective handoffs.
• Establish process visibility, measurement integrity, and accurate performance baselines; identify previously unmeasured work.
• Drive root-cause resolution by improving upstream process conditions, not downstream symptoms.
• Apply Lean Six Sigma methodologies (DMAIC, DMADV/DFSS) to improve and redesign transactional workflows.
• Perform root-cause analysis, evaluate process capability, validate outcomes, and implement sustainable controls and governance.
• Partner with process owners and Solution Architecture teams to align process, technology, and system capabilities.
• Quantify business impact through improvements in cost, quality, speed, risk, and productivity.
• Coach leaders and teams in continuous improvement disciplines and capability building.
• Advise Global Process Owners and senior leaders on value-stream design, governance, and performance management.
• Support enterprise scorecards and value-realization frameworks tied to SG&A outcomes.
• Lead ETS training, certification, and practitioner development programs.
• Mentor transactional excellence practitioners and functional improvement leaders.
• Serve as a founding member of the ETS Office, helping establish operating rhythms, standards, governance, and integration frameworks for future acquisitions.

Skills

Process improvement

Lean Six Sigma

Data analysis

Stakeholder engagement

Process mining

AI / automation

Change management

Education

Bachelor's degree

Tools

Celonis

RPA tools

ERP systems

Job description

Eaton is seeking a Principal Transactional Excellence Leader to anchor the ETS, driving enterprise-wide process improvement, AI-enabled workflows, and standardized standards across Procure-to-Pay and SG&A functions. You will lead cross-functional teams, apply process mining, and measure tangible business outcomes.

As a founding ETS Office member, you will shape operating rhythms, governance, and integration frameworks for future acquisitions while mentoring practitioners and partnering with