Head of Technical Architecture & AI Delivery

Zendesk, Inc.

Austin, Northern (TX, KY)

Hybrid

USD 166,000 - 250,000

Full time

4 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Zendesk, Inc. is seeking a Senior Manager of Technical Architecture in Austin, TX (Hybrid). You will lead a distributed team of Technical Architects to design, implement, and adopt scalable Zendesk platform solutions for enterprise customers.

This role emphasizes governance, delivery health, and cross-functional collaboration with product, sales, and services teams. The ideal candidate has extensive experience in enterprise SaaS, strong leadership, and a track record of guiding complex

Qualifications

Bachelor’s degree or equivalent experience in a technical or business field.
8+ years in Technical/Solutions Architecture or related role in enterprise SaaS.
3+ years of people management leading distributed teams.

Responsibilities

Lead and grow the Americas Technical Architecture team across multiple engagements.
Define scope, assess effort, and align delivery with customer outcomes.
Improve planning, forecasting, risk management, and delivery health across concurrent projects.
Influence senior stakeholders and drive alignment across teams.
Champion AI adoption and responsible AI practices within the team and customers.