Senior Agentic AI Solutions Architect

Ultimate.ai; San Francisco (CA); Hybrid; USD 226,000 - 338,000; Full time

Job summary

Zendesk seeks a Senior Sales Engineer to architect agentic AI workflows, lead technical discovery, and own the technical sales lifecycle. You will craft scalable accelerators, leverage Zendesk APIs, and collaborate with Product and Engineering to shape roadmaps.

The role requires 5+ years in technical presales or architecture, strong API and cloud skills, and travel of 30–50% for on-site sessions. Hybrid work with global offices is offered.

Qualifications

• Bachelor’s degree in a quantitative field required; Master’s or certifications are a plus.
• 5+ years in technical presales, solution engineering, or system architecture in enterprise SaaS.
• Deep fluency with modern web tech and cloud architectures; API experience is essential.
• Strong AI/ML fundamentals: LLMs, prompt engineering, RAG, autonomous agents.
• Solid understanding of enterprise infra and CCaaS/ITSM domains.
• Travel 30–50% annually for on-site sessions and regional briefings.

Responsibilities

• Architect agentic AI and integration workflows across platforms.
• Lead technical architecture discovery and AI readiness assessments.
• Develop scalable accelerators, middleware templates, and API components.
• Own the technical sales lifecycle from qualification to execution.
• Bridge product and field strategy with feedback for roadmaps.

Skills

Python

Node.js

JavaScript

REST APIs

Cloud architectures

AI/ML

CCaaS

Education

Bachelor’s degree in Computer Science, Business Analytics, Economics, Statistics, or related quantitative discipline

Tools

Zendesk APIs

webhook frameworks

AWS

Azure

GCP

Job description

Zendesk seeks a Senior Sales Engineer to architect agentic AI workflows, lead technical discovery, and own the technical sales lifecycle. You will craft scalable accelerators, leverage Zendesk APIs, and collaborate with Product and Engineering to shape roadmaps.

The role requires 5+ years in technical presales or architecture, strong API and cloud skills, and travel of 30–50% for on-site sessions. Hybrid work with global offices is offered.