Head of Systems Engineering & Cloud Architecture

OpenTalent; Worcester (MA); On-site; USD 140,000 - 180,000; Full time

Job summary

OpenTalent is seeking a senior IT systems leader to drive the university's systems strategy and operations. You will direct the design, deployment, and ongoing management of physical and virtual infrastructure, enterprise storage, and cloud environments.

You will mentor staff, set performance expectations, and coordinate with other IT leaders to align initiatives with institutional priorities. You will oversee system operations, ensure uptime, implement robust monitoring, and manage incident

Responsibilities

• Strategic leadership and staff development: set vision, develop staff, and manage workload for the systems team.
• Coordinate with senior IT leaders to align initiatives with university priorities.
• Oversee day-to-day operations ensuring system stability, availability, and performance.
• Monitor services and components with proactive alerting and incident response.
• Lead capacity planning, lifecycle management, and resource utilization.
• Evaluate and adopt new platform technologies to enhance capabilities.
• Ensure documentation and standards are followed across implementations.
• Direct the design, implementation, and management of physical and virtual server infra.
• Oversee enterprise storage, backup platforms, and cloud environments (AWS/Azure).
• Engage in solution design, technical reviews, and implementation planning with engineering teams.
• Drive efficiency through virtualization and standardized processes.
• Lead project prioritization and architectural decision-making across IT operations.
• Serve as senior escalation point during major incidents and RCA actions.
• Maintain SLA commitments and effective cross-team communication (e.g., Service Desk).
• Lead DevOps, automation, and process improvement initiatives.
• Collaborate with other groups to develop solutions for unique system requirements.

Job description

OpenTalent is seeking a senior IT systems leader to drive the university's systems strategy and operations. You will direct the design, deployment, and ongoing management of physical and virtual infrastructure, enterprise storage, and cloud environments.

You will mentor staff, set performance expectations, and coordinate with other IT leaders to align initiatives with institutional priorities. You will oversee system operations, ensure uptime, implement robust monitoring, and manage incident