Head of Studio Operations & Member Experience

FIT FACTORY USA, LLC; Henderson (NV); On-site; USD 120,000 - 180,000; Full time

Job summary

TruFusion is seeking a Director of Operations & Member Experience to drive excellence across multiple studio locations. You will partner with General Managers and corporate leaders to implement standards, develop scalable programs, and boost member satisfaction, engagement, retention, and profitability.

The ideal candidate blends strong operational and financial acumen with hospitality passion, team development, and a commitment to creating exceptional member experiences across the TruFusion

Qualifications

• Bachelor's degree (or equivalent experience) in Business Admin, Hospitality, Fitness or related field.
• 7+ years of progressive leadership experience in fitness, hospitality, retail, or multi-unit operations.
• Proven ability to lead multiple locations through General Managers or equivalent leaders.
• Proven ability to improve operational performance while delivering exceptional member experiences.
• Strong financial acumen with experience managing budgets, labor, payroll, and profitability.
• Experience developing scalable operational systems and service standards.
• Advanced analytical skills with the ability to translate data into actionable business strategies.
• Excellent leadership, coaching, communication, and relationship-building skills.
• Passion for fitness, wellness, hospitality, and creating exceptional experiences.

Responsibilities

• Provide strategic leadership for studio operations across multiple markets.
• Establish operational standards, policies, and best practices for consistency.
• Lead, coach, and develop General Managers to build high-performing teams.
• Conduct regular business reviews, one-on-one coaching sessions, and regional leadership meetings.
• Ensure compliance with company policies, operational procedures, and regulatory requirements.
• Maintain studio readiness for audits, inspections, and operational reviews.
• Own the end-to-end member experience across every studio location.
• Develop and implement hospitality standards and engagement initiatives to strengthen loyalty.
• Monitor member satisfaction metrics, retention trends, reviews, and NPS; implement improvements.
• Champion a culture of hospitality, accountability, and continuous improvement.
• Monitor and improve key business metrics including membership growth, revenue, retention, payroll, labor efficiency, operating expenses, and satisfaction.
• Partner with General Managers to achieve sales goals and operational targets.
• Support workforce planning, scheduling, payroll accuracy, and resource allocation.
• Utilize data and analytics to evaluate operational effectiveness and member engagement.
• Develop dashboards and reporting for leadership; track KPIs and create action plans.

Skills

Strategic leadership

Operational leadership

Data analytics

Financial acumen

Team development

Communication

Cross-functional collaboration

Member experience

Hospitality mindset

Change management

Education

Bachelor's degree in Business Administration, Hospitality, Fitness Management, or related field

Job description

TruFusion is seeking a Director of Operations & Member Experience to drive excellence across multiple studio locations. You will partner with General Managers and corporate leaders to implement standards, develop scalable programs, and boost member satisfaction, engagement, retention, and profitability.

The ideal candidate blends strong operational and financial acumen with hospitality passion, team development, and a commitment to creating exceptional member experiences across the TruFusion