Head of Store Operations

ZARA; Walnut Creek (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

25% discount

Job summary

Zara in the United States is seeking a Head of Store Operations to drive the store's operational engine in service of sales and customers. You are dynamic, hands-on, able to lead the team, organize tasks, and read reports to implement improvements while staying adaptable to change.

You will have a global view of the business, ensuring omnichannel processes are executed, optimizing KPI-driven performance, managing warehouse stock, and delivering excellent customer service.

Qualifications

• Experience leading store operations and teams.
• Ability to read reports, draw conclusions and implement improvements.
• Knowledge of omnichannel processes (SINT, IPOD, STORE MODE, CC).

Responsibilities

• Organize store operations based on KPIs to optimize performance.
• Manage warehouse stock and merchandise flows.
• Supervise replenishment and verify its location in the plant.
• Organize and supervise front processes: checkout, fitting rooms, size collection and online collection.
• Promote and ensure omnichannel processes are executed (SINT, IPOD, STORE MODE, CC).
• Implement new projects and operational updates; minimize shrinkage.
• Propose action plans for store needs.

Skills

Team management

Analytical skills

KPI tracking

Customer service

Inventory management

Omnichannel processes

Tools

ORQUEST

Analytics tools

Store devices management

Job description

Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

Purpose

As Head of Store Operations you will be responsible for the operational gear of the store and its correct operation at the service of the sale and customers. You are dynamic and operational with great ability to manage the team and organize tasks. You will also be analytical with the ability to read reports, draw conclusions and implement improvements; innovative and highly adaptable to change.

Additionally, you will have a global vision of the business: how the operational part helps to achieve sales objectives

Key Responsibilities:

PROCESS

• Organize store operations based on operational KPIs to optimize and improve performance.
• Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager.
• Supervise and execute replenishment and verify its location in the plant.
• Organize and supervise the front processes: checkout, fitting rooms, size collection and online collection, so you are executed well and provide good customer service.
• Promote and ensure that processes related to omnichannel are executed and complied with (SINT, IPOD, STORE MODE, CC).
• Implement new projects and operational updates.
• Take responsibility and ensure that SHRINKAGE is minimized
• Propose and contribute action plans regarding the needs of the store.

TOOLS

• Use analytics tools and track KPIs to improve in-store processes.
• Supervise and take responsibility for the operation of store devices and track technology incidents.
• Oversee store and warehouse staffing SSGG orders.

COLLABORATION

• Share with the Commercial Managers that the commercial operations are executed well within their usual work routine.
• Manage product management with the Commercial and GEOS Teams to keep warehouse occupancy up to date.
• You are responsible for the management of the external team through communication with their manager.

PEOPLE

• Manage the operations team's hour budget by meeting store needs.
• Assign the productivity well to prepare the schedules in ORQUEST and verify your teams schedules.
• Continuously train teams in your area.
• Identify and propose new profiles for your team.
• Develop, recognize and give constructive feedback for the evolution of the team.
• Responsible for compliance with occupational risk prevention, health and safety regulations

What we offer:

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.

Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!

Annual compensation range:

$70,000 - $75,000 + discretionary annual bonus

*Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.