Operations Manager

ZARA; Bethesda (MD); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

25% discount on latest trends

Employee benefits package

Internal promotion programs

Job summary

Zara store in Bethesda, MD seeks an Operations Manager to oversee stockroom and store operations, ensuring efficient processes that support sales and customer service. You will organize tasks, read reports, and implement improvements while supervising back-office activities and external teams.

This role emphasizes data-driven decisions, KPI tracking, and adherence to health and safety regulations, with opportunities for internal growth and competitive compensation.

Responsibilities

• Help the Head of store Operations organize store operations based on operational KPIs to optimize and improve performance.
• Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager.
• Execute the replenishment and verify its location in the plant.
• He supervises the back processes: checkout, fitting rooms, size collection and online collection, so that they are executed well and provide good customer service.
• Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
• Help Head of store operations manager implement new projects and operational updates.
• Assist Head of store operations manager, manage the external team.
• Use analytics tools and track KPIs to improve in-store processes.
• Supervise and take responsibility for the operation of store devices and track technology incidents.
• Continuous communication and feedback with your supervisor (Head of store operations manager) and all teams within the store (section managers, experts, specialists)
• Continuously train teams in their area.
• Help Head of store operations manager develop the store's operational team.
• You are responsible for compliance with occupational risk prevention, health and safety regulations.

Job description

Purpose

As the Operations Manager it is your role to execute the operations of the store focused on the stockroom, achieving its operation at the service of sales and customers. You are dynamic and operational with great ability to organize and execute tasks. You will also be analytical with the ability to read reports and draw conclusions

Key Responsibilities

Help the Head of store Operations organize store operations based on operational KPIs to optimize and improve performance.

Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager.

Execute the replenishment and verify its location in the plant.

He supervises the back processes: checkout, fitting rooms, size collection and online collection, so that they are executed well and provide good customer service.

Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC).

Help Head of store operations manager implement new projects and operational updates.

Assist Head of store operations manager, manage the external team.

Use analytics tools and track KPIs to improve in-store processes.

Supervise and take responsibility for the operation of store devices and track technology incidents.

Continuous communication and feedback with your supervisor (Head of store operations manager) and all teams within the store (section managers, experts, specialists)

Continuously train teams in their area.

Help Head of store operations manager develop the store's operational team.

You are responsible for compliance with occupational risk prevention, health and safety regulations.

What we offer

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.

Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!

Annual compensation range

$55,00 - $74,000 +discretionary bonus

* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.