Head of Social Community - Fully Remote, Build from Zero

AvantStay, Inc.; United States; Remote; MXN 800,000 - 1,200,000; Full time

Benefits offered by this job

Fully remote

Generous PTO

Learning stipend

Performance-based bonus

Job summary

AvantStay, Inc. is seeking a Head of Social Community to own how we show up and engage across channels, building communities from zero and turning great stays into enduring relationships with guests and homeowners.

This fully remote, build role reports to the VP of Growth. You’ll shape voice, listening, playbooks and escalation paths, with a tools and test budget from day one and a performance incentive tied to what you build.

Qualifications

• Built an online community from zero on major platforms.
• Demonstrated ability to moderate and grow a brand voice without bias.
• Experience turning listening data into actionable marketing or product decisions.
• Experience handling public complaints and escalations with calm and speed.

Responsibilities

• Define and maintain the brand voice across replies, DMs and threads.
• Build and nurture communities across platforms where travelers and homeowners talk.
• Monitor listening data and brief marketing on insights and implications.
• Lead public responses to complaints, viral threads and mentions.
• Drive reputation by turning great stays into advocates and reviews.
• Experiment with engagement strategies within a budget and measure impact.
• Develop and maintain the playbook for tone, moderation, escalation and reporting.

Skills

Community building

Social listening

Crisis management

Brand voice

Data-driven

English writing

Remote collaboration

UGC programs

Job description

AvantStay, Inc. is seeking a Head of Social Community to own how we show up and engage across channels, building communities from zero and turning great stays into enduring relationships with guests and homeowners.

This fully remote, build role reports to the VP of Growth. You’ll shape voice, listening, playbooks and escalation paths, with a tools and test budget from day one and a performance incentive tied to what you build.