Head of Sales Operations

Pattern Trading Ltd; Lehi (UT); On-site; USD 100,000 - 140,000; Full time

Job summary

Pattern Trading Ltd seeks a Head of Sales Operations to enhance our sales processes using Salesforce technologies in Lehi, Utah. This full-time role involves leading Salesforce governance, driving sales enablement, and collaborating closely with management. Ideal candidates will have substantial Salesforce expertise and a passion for data-driven decision-making, contributing to one of the fastest-growing tech companies in the US.

Benefits

Unlimited PTO

Health, Vision, and Dental Insurance

Paid Holidays

Company Paid Life Insurance

Onsite Fitness Center

Casual Dress Code

401(k)

Competitive Pay

Qualifications

• 5-7 years experience in Sales Operations and Salesforce administration.
• Experience working with senior management to translate business requirements.
• Demonstrated track record in maintaining governance and performance.

Responsibilities

• Manage the Salesforce platforms and oversee architectural design.
• Lead training and development for Salesforce end users.
• Build and maintain reporting for visibility into sales conversion.

Skills

Analytical Thinking

Leadership

Salesforce Administration

Sales Enablement

Education

Salesforce Admin or Architect certifications

Tools

Salesforce

Tableau

Job description

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come intern with Pattern to learn, grow, and use your skills to push one of the fastest-growing companies in the US to the top of the list!

Pattern is the premier partner for global ecommerce acceleration and is headquartered in the United States, Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 150 global brands like Nestle, Sylvania, Kong, Panasonic, Sorel, and Pandora rely—rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces.

We need a Head of Sales Operations to fully own our sales tech stack, drive visibility into our sales funnel, provide solutions for sales enablement, surface data to understand our ROI on sales & marketing activities, and help us to accelerate our sales velocity. This is a full-time role and will work an in-office schedule from Lehi, Utah.

Frequently Asked Questions

What is a day in the life of a Head of Sales Operations?

Responsible for management of Salesforce platforms, overseeing architectural design, and providing architectural guidance for solution delivery projects

Own the training and development of SF end users to improve adoption allowing the business to fully leverage the Salesforce product suites

Providing technical guidance on architectural solutions within the Salesforce environment and third party software

Designing workflow automation with business owners

Lead Salesforce governance plan and product roadmap

Support configuration in Salesforce - including but not limited to creating custom objects, fields, validation/workflow rules, flows, data clean up, creating users, profiles, and roles

Develop Salesforce Org strategy to manage existing org across departments

Proactively coordinate with various stakeholders (domestically & internationally) to prioritize projects and communicate changes to those stakeholders

Fully own & manage the sales tech stack (supporting how it integrates with marketing tech), ensuring that we are getting the best return out of our investment, e.g. monitoring usage, managing integrations, etc.

Manage budget in conjunction with sales leadership

Provide technical and architectural leadership for SalesForce applications, platforms, middleware, 3rd party services, and databases

Identify and recommend third-party products/applications and determine when it is appropriate to enhance our Salesforce experience

Build and maintain territories to support a growing sales team; build efficiencies and automation into the account assignment for these territories

Build and maintain reporting that gives leadership full visibility into conversion across our funnel, including multi-touch attribution that will help to drive more intelligent investment decisions

Evaluate and integrate tools that support our sales enablement efforts

Partner with IT team in implementing process changes to ensure compliance with privacy policies, security audits and certifications

Build and maintain sales compensation plans; coordinate with Finance to provide reporting for these to all commissioned employees

What will I need to thrive in this role?

5-7 years experience in Sales Operations, Salesforce administration

Leadership experience is highly preferred, but not required

Experience working with senior management and end users to translate business requirements into well-architected solutions using the Salesforce platform and products

Demonstrating proficiency in IT areas of analytical thinking and innovation and a successful track record in strategy development and execution.

Proven track record in maintaining integrity, accountability, transparency and quality in governance, performance and reporting activities

Salesforce Admin or Architect certifications and Tableau experience is a majorplus, however, sufficient Salesforce expertise to manage Salesforce team members to drive results is needed

What does high performance look like?

You follow through with all assignments in a timely manner

You give 100% to all tasks and projects you are given

You actively comment and participate in group collaborations

You will take full ownership of your projects and follow through to completion

You proactively identify areas of opportunity and work cross-functionally to execute on them

What is the team like?

You will report to the VP of Revenue Operations and collaborate with the other full-time Revenue Operations team members and Sales & Marketing leadership. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What’s the company culture?

We are looking for individuals who are:

Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

An initial phone interview with Pattern’s talent acquisition team

A video interview with a hiring manager

An onsite interview with a panel of department leaders

Reference checks

Executive review

How can I stand out as an applicant?

Be prepared to talk about professional accomplishments with specific data to quantify examples

Be ready to talk about how you can add value and be the best addition to the team

Focus on mentioning how you would make a difference at Pattern

Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce accelerator industry! We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

Unlimited PTO

Paid Holidays

Onsite Fitness Center

Company Paid Life Insurance

Casual Dress Code

Competitive Pay

Health, Vision, and Dental Insurance

401(k)

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.