Head of Robotics User Operations & Lifecycle

Faraday&Future Inc.; El Segundo (CA); On-site; USD 165,000 - 185,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) options

Casual dress code

Culturally diverse atmosphere

Job summary

Faraday&Future Inc. is seeking a Head of User Operation for its Robotics business in El Segundo, California. This leadership role involves overseeing the entire user lifecycle for robotics products, from onboarding to retention. The ideal candidate has over 15 years of experience in CRM and user operations, with a strong background in consumer technology.

The position offers a salary range of $165,000–$185,000 depending on experience, plus comprehensive benefits, including healthcare and a 401(k) option.

Qualifications

• 15+ years in CRM/lifecycle/user operation leadership for consumer technology.
• Proven track record in improving retention and LTV metrics.
• Strong segmentation and cohort modeling skills.

Responsibilities

• Define user lifecycle strategy for Robotics across engagement and retention.
• Own and develop cross-channel lifecycle marketing programs.
• Design and implement user experiences to promote engagement.

Skills

CRM / lifecycle / user operation leadership

Data Fluency

Team Leadership

Modern CRM platforms hands-on experience

Education

Bachelor’s degree in marketing, business, computer science or related discipline

Tools

Salesforce Marketing Cloud

Braze

Iterable

Job description

Faraday&Future Inc. is seeking a Head of User Operation for its Robotics business in El Segundo, California. This leadership role involves overseeing the entire user lifecycle for robotics products, from onboarding to retention. The ideal candidate has over 15 years of experience in CRM and user operations, with a strong background in consumer technology.

The position offers a salary range of $165,000–$185,000 depending on experience, plus comprehensive benefits, including healthcare and a 401(k) option.