Head of Revenue & Guest Experience — Golf Club

Chelsea Piers; New York (NY); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Transportation Benefits

Tuition Assistance

Chelsea Piers Fitness Membership

Job summary

Chelsea Piers is seeking a Director of Sales & Hospitality to drive revenue across events, F&B, and membership at the Golf Club. You will lead the events team, own P&L for The Water Hazard, and redesign the membership program to meet revenue goals.

The role emphasizes selling through consultative approaches, coaching staff, and leveraging CRM data to optimize guest experiences. You will manage scheduling, labor, and COGS, while building pipelines, partnerships, and sponsorships to increase guest

Qualifications

• 7+ years in hospitality, sports and entertainment or club management.
• 3+ years leading multiple revenue lines or multi-department team.

Responsibilities

• Lead events sales and strategy for corporate outings and private events.
• Own P&L ownership and pricing for FOH/BOH operations at The Water Hazard.
• Redesign and relaunch membership program with pricing tiers and benefits.
• Drive upsell, cross-sell, and guest retention across range, F&B, events, and membership.
• Develop pipeline for prospecting, proposals, and closing with measurable targets.

Skills

Leadership

Sales experience

CRM proficiency

Data-driven

Guest experience

Upsell strategies

Education

Food Protection Certificate

ATAP certification

Tools

CRM systems

POS systems

Booking software

Job description

Chelsea Piers is seeking a Director of Sales & Hospitality to drive revenue across events, F&B, and membership at the Golf Club. You will lead the events team, own P&L for The Water Hazard, and redesign the membership program to meet revenue goals.

The role emphasizes selling through consultative approaches, coaching staff, and leveraging CRM data to optimize guest experiences. You will manage scheduling, labor, and COGS, while building pipelines, partnerships, and sponsorships to increase guest