Guest Experience Lead — Front Desk & Range Operator

Chelsea Piers; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Chelsea Piers is looking for customer service team members to maintain a positive and engaging environment at The Golf Club, located on the Hudson River in New York. Responsibilities include greeting clients, managing inquiries, and ensuring the facility is clean and organized. Ideal candidates are outgoing, possess superior customer service skills, and are adaptable in a fast-paced atmosphere. Full-time and part-time positions are available, requiring proficiency in customer relations and some technology platforms.

Qualifications

• Must be adaptable and enjoy working in a fast-paced, all-hands-on-deck, team environment.
• Superb front line customer service skills; hospitality experience a plus.
• Energetic and welcoming demeanor.

Responsibilities

• Exhibit outstanding customer service to members and guests.
• Consistently greet all clients in person, via email, and over the phone.
• Maintain a clean, safe, and organized environment throughout the facility.

Skills

Outstanding customer service skills

Excellent communication skills

Customer relationship building

Proficiency in Microsoft Office

Tools

Dash point of sale program

NoWait Reservation System

Job description

Chelsea Piers is looking for customer service team members to maintain a positive and engaging environment at The Golf Club, located on the Hudson River in New York. Responsibilities include greeting clients, managing inquiries, and ensuring the facility is clean and organized. Ideal candidates are outgoing, possess superior customer service skills, and are adaptable in a fast-paced atmosphere. Full-time and part-time positions are available, requiring proficiency in customer relations and some technology platforms.