Guest Experience Lead: Front Desk & Range Ops

Chelsea Piers Lp; Chelsea (NY); Hybrid; USD 30,000 - 50,000; Full time

Job summary

The Golf Club at Chelsea Piers seeks candidates to join their Customer Service Team. The role involves delivering outstanding service to members and guests while maintaining a positive and engaging atmosphere.

Candidates will enjoy a fast-paced team environment, handling various club operations. Responsibilities include greeting clients, managing inquiries, and maintaining a clean workspace. Prior customer service skills, adaptability, and a professional demeanor are essential.

Qualifications

• Must be adaptable and enjoy working in a fast-paced, all-hands-on deck, team environment.
• Superior Front Line customer service skills (hospitality experience a plus).
• Excellent communication and interpersonal skills.

Responsibilities

• Exhibit outstanding customer service to members and guests.
• Consistently greet all clients in person, via email, and over the phone.
• Maintain a clean, safe, and organized workspace.

Skills

Customer service skills

Communication skills

Interpersonal skills

Teamwork

Proficient in Microsoft Office

Tools

Dash Point of Sale

NoWait Reservation System

Job description

The Golf Club at Chelsea Piers seeks candidates to join their Customer Service Team. The role involves delivering outstanding service to members and guests while maintaining a positive and engaging atmosphere.

Candidates will enjoy a fast-paced team environment, handling various club operations. Responsibilities include greeting clients, managing inquiries, and maintaining a clean workspace. Prior customer service skills, adaptability, and a professional demeanor are essential.