Head of Retail & Merchandising Growth

Carolina Hurricanes; Raleigh (NC); On-site; USD 180,000 - 280,000; Full time

Job summary

The Carolina Hurricanes are seeking a Senior Director of Retail & Merchandising to lead and grow the organization’s retail and merchandise business. This on-site role focuses on team stores, e-commerce, product strategy, inventory, and off-site events to maximize revenue and fan experience.

The ideal candidate will bring 8+ years of leadership in retail or consumer products, strong financial and analytical skills, and a track record of developing brand collaborations and immersive retail

Qualifications

• 8+ years of experience in retail, merchandising, or related field with demonstrated leadership experience.
• Experience leading retail operations and developing strategies that drive revenue and growth.
• Strong understanding of merchandising, purchasing, inventory management, retail economics and consumer trends.

Responsibilities

• Lead the overall strategy and day-to-day performance of the Hurricanes’ retail and merchandising business.
• Oversee team stores, e-commerce, and off-site retail events.
• Develop strategies to grow revenue, improve profitability, strengthen the Hurricanes brand, and enhance fan experience.
• Lead merchandise assortment, product development, purchasing, inventory, open-to-buy planning, and e-commerce strategy.
• Develop sales forecasts and promotional plans across team stores, e-commerce, and other retail events.
• Monitor sales, inventory, margins, and consumer trends to identify opportunities and make informed decisions.
• Identify collaborations with brands, designers, artists, and other partners.
• Create opportunities through limited-edition products, exclusive releases, pop-ups, and other unique retail experiences.
• Own financial performance including revenue, margin, inventory, labor and expenses.
• Manage key vendor, licensing, and merchandise relationships.
• Lead and develop the retail and merchandising team.
• Collaborate with Marketing, Creative, Content, Partnerships and other departments on major initiatives.

Skills

Leadership

Retail operations

Merchandising strategy

Financial acumen

Tools

Inventory systems

E-commerce platforms

Job description

The Carolina Hurricanes are seeking a Senior Director of Retail & Merchandising to lead and grow the organization’s retail and merchandise business. This on-site role focuses on team stores, e-commerce, product strategy, inventory, and off-site events to maximize revenue and fan experience.

The ideal candidate will bring 8+ years of leadership in retail or consumer products, strong financial and analytical skills, and a track record of developing brand collaborations and immersive retail