Head of Retail Digital Analytics & Insights

Charles Schwab; Austin (TX); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

401(k) with company match

Sabbatical after 5 years

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab seeks a Director of Retail Digital Analytics to lead a team of analytics professionals serving Investor Services, Client Service & Support, and Retail Experience. You will translate complex questions about client behavior into actionable insights across schwab.com and the mobile app.

This role sits at the intersection of business strategy, digital data, and insights generation, guiding a federated analytics model embedded within Retail to drive growth and improve client

Qualifications

• 10+ years leading analytics, insights, data governance, or related disciplines.
• 5+ years leading analytical talent in fast-paced environments.
• Proven ability to partner with senior leaders and cross-organizational partners.
• Advanced knowledge of retrieving data from relational databases and generating insights.
• Experience developing dashboards/reports with BI tools (Tableau, Power BI).
• Familiarity with A/B testing and interpreting results for decisions.
• Ability to define KPIs and measurement frameworks to show business impact.
• Excellent written and verbal communication for executive audiences.
• Strong problem-solving using quantitative and qualitative analysis.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Set strategic vision for digital analytics across Retail.
• Lead and mentor a high-performing analytics team.
• Partner with Retail Digital to align analytics with business priorities.
• Illuminate digital client experiences across channels to inform decisions.
• Define requirements, success metrics, and analytical scope with stakeholders.
• Oversee BI dashboards and reporting for recurring insights.
• Lead deep-dive analyses of structured/unstructured data for trends.
• Develop SQL-based data queries and datasets aligned with standards.
• Collaborate with data engineering and governance to scale solutions.
• Identify data gaps and prioritize ecosystem improvements.
• Incorporate AI and automation to improve efficiency and insights.

Skills

Leadership & mentoring

Analytics strategy

SQL & data querying

BI dashboards

A/B testing

Executive communication

Cross-functional collaboration

Education

Bachelor’s degree in a quantitative field

Tools

Tableau

Power BI

Adobe Analytics / Experience Platform

BigQuery

Oracle

Job description

Charles Schwab seeks a Director of Retail Digital Analytics to lead a team of analytics professionals serving Investor Services, Client Service & Support, and Retail Experience. You will translate complex questions about client behavior into actionable insights across schwab.com and the mobile app.

This role sits at the intersection of business strategy, digital data, and insights generation, guiding a federated analytics model embedded within Retail to drive growth and improve client