Senior Retail Client Experience Strategy Leader

Charles Schwab; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

401(k) with company match

Paid time for vacation and sabbatical

Paid parental leave and family**

Tuition reimbursement

Health, dental, and vision insurance

Hybrid work and flexibility

Job summary

Charles Schwab is seeking a Senior Manager to shape and deliver market-leading client experiences within the Retail Client Experience team. The role involves uncovering client needs, sizing opportunities, and driving delivery across high-stakes, cross-enterprise initiatives.

You may act as a consultant, researcher, or program lead in ambiguous, fast-moving environments. You will collaborate with product, risk, compliance, legal, and technology teams, ensuring executive-ready recommendations and

Qualifications

• Applicants must be authorized to work in the United States on a full-time basis without sponsorship.
• 5+ years of strategy, client experience, product, or execution-focused roles.
• Strong written and verbal communication skills with the ability to present to senior audiences.
• Analytical skills, creativity in problem solving, and attention to detail.
• Ability to structure ambiguous problems and translate analysis into actionable recommendations.
• Ability to build relationships and influence stakeholders across a complex, matrixed organization.
• Comfort operating in a dynamic environment while managing multiple priorities.
• Expert user of PowerPoint and Excel.

Responsibilities

• Lead strategic initiatives across the retail client experience and product launches.
• Frame ambiguous problems and drive to insight with hypothesis-driven analysis.
• Champion the client perspective using field voice and competitive insights.
• Partner with product, risk, legal, operations, and technology to weigh opportunities and risks.
• Create compelling, decision-ready communications and executive recommendations.
• Drive day-to-day execution across multiple initiatives and manage risks.
• Influence outcomes with senior stakeholders and manage cross-enterprise alignment.
• Model a One Schwab approach and place clients’ interests first.

Skills

Strategic thinking

Stakeholder management

Executive communication

Ambiguity handling

Problem solving

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

Charles Schwab is seeking a Senior Manager to shape and deliver market-leading client experiences within the Retail Client Experience team. The role involves uncovering client needs, sizing opportunities, and driving delivery across high-stakes, cross-enterprise initiatives.

You may act as a consultant, researcher, or program lead in ambiguous, fast-moving environments. You will collaborate with product, risk, compliance, legal, and technology teams, ensuring executive-ready recommendations and