Head of Quality & Risk - Layer 1 Infra

DataOne Systems; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

DataOne Systems seeks an experienced quality leader to oversee its Layer 1 infrastructure installation quality program and drive operational excellence across field operations.

You will lead a team of Quality Auditors, maintain the ISO 9001 Quality Management System, establish quality standards, conduct project audits, and implement continuous improvement initiatives to strengthen performance and deliver exceptional customer outcomes.

Qualifications

• Hands-on experience in Layer 1 installation environments.
• Strong quality management expertise and ISO 9001 knowledge.
• Ability to partner with Operations, Engineering and Project Management to reduce risk and improve quality.

Responsibilities

• Lead and develop a team of Quality Auditors responsible for field inspections, project audits, and quality verification.
• Maintain and continuously improve the ISO 9001 Quality Management System, including processes, documentation and metrics.
• Evaluate Layer 1 installations (fiber, copper, structured cabling, data center infra) for compliance with standards.
• Drive root cause analysis, corrective and preventive actions, and continuous improvement to reduce defects.
• Serve as quality leader and customer-facing resource for audits, reviews, and improvement discussions.
• Partner with Operations and Project Management to improve execution and customer satisfaction.

Skills

Quality leadership

Audit leadership

Root cause analysis

Job description

DataOne Systems seeks an experienced quality leader to oversee its Layer 1 infrastructure installation quality program and drive operational excellence across field operations.

You will lead a team of Quality Auditors, maintain the ISO 9001 Quality Management System, establish quality standards, conduct project audits, and implement continuous improvement initiatives to strengthen performance and deliver exceptional customer outcomes.