Director of Quality & Risk Management

D1systems; Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

DataOne Systems in Dallas, TX is seeking a Director of Quality & Risk Management to lead our Layer 1 infrastructure quality program, drive ISO 9001 compliance, and elevate operational excellence across field operations.

You will manage a team of Quality Auditors, partner with Operations, Engineering, and Project Management, and deliver measurable reductions in defects and rework while ensuring customer satisfaction.

Qualifications

• Experience leading field quality audits and teams.
• Hands-on experience maintaining ISO 9001 Quality Management System.
• Ability to partner with Operations, Engineering and PM to reduce risk.
• Strong data-driven approach to drive quality improvements.
• Customer-facing quality liaison during audits and reviews.

Responsibilities

• Lead and develop a team of Quality Auditors responsible for field inspections, project audits, and quality verification.
• Maintain and continuously improve the ISO 9001 Quality Management System, including processes, documentation, metrics and audit readiness.
• Evaluate Layer 1 installations (fiber, copper, structured cabling, data center infra) for compliance with standards.
• Drive root cause analysis, CAPA, and continuous improvement to reduce defects and rework.
• Serve as a quality leader and customer-facing resource for audits, reviews, and issue resolution.
• Partner with Operations and Project Management to improve execution and customer satisfaction.

Skills

Quality leadership

ISO 9001

Audits & continuous improvement

Cross-functional collaboration

Job description

## Director of Quality & Risk ManagementApplylocations: Dallas, TXtime type: Full timeposted on: Posted 7 Days Agojob requisition id: JobRequisition\_519212DataOne employs the most talented, tenured and certified professionals in the industry. We have always maintained a customer- first business model, which has helped transform our organization into one of the industry’s innovator, solution providers, and shared service experts. Be the solution. Keep clients happy. Provide intellectual value. Consistency. Be sticky. Help your fellow DataOne-ers. Teach. Mentor. Lend a hand. Grow. Be professional, be engaged. ALWAYS.Company OverviewDataOne Systems is a leading provider of Engineering, Furnishing, and Installation (EF&I) solutions, delivering high-quality Layer 1 infrastructure that supports data centers, telecommunications environments, and other critical infrastructure nationwide. As an ISO 9001 Certified organization, we are dedicated to fostering a quality-first culture built on continuous improvement, operational excellence, and delivering exceptional results for our customers.Position OverviewWe are seeking an experienced quality leader to oversee our Layer 1 infrastructure installation quality program and drive operational excellence across field operations. This role will lead a team of Quality Auditors, maintain and advance our ISO 9001 Quality Management System, establish quality standards, conduct project audits, and implement continuous improvement initiatives that strengthen operational performance while supporting our commitment to an ISO 9001 Certified Quality Culture.The ideal candidate brings hands-on experience in Layer 1 installation environments, strong quality management expertise, and the ability to partner with Operations, Engineering, and Project Management teams to reduce risk, improve first-pass quality, and deliver exceptional customer outcomes.**Key Responsibilities:*** Lead and develop a team of Quality Auditors responsible for field inspections, project audits, and quality verification.* Maintain and continuously improve the ISO 9001 Quality Management System, including quality processes, documentation, metrics, and audit readiness.* Evaluate Layer 1 installations, including fiber, copper, structured cabling, and data center infrastructure, to ensure compliance with customer and company standards.* Drive root cause analysis, corrective and preventive actions, and continuous improvement initiatives to reduce defects and rework.* Serve as a quality leader and customer-facing resource, supporting customer audits, quality reviews, issue resolution, and continuous improvement discussions.* Partner with Operations and Project Management teams to improve execution, customer satisfaction, and operational consistency.DataOne IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.