Director of Quality & Risk Management

DataOne Systems, LLC; Dallas (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

DataOne Systems, LLC seeks an experienced quality leader to oversee our Layer1 installation quality program and drive operational excellence across field operations. This role leads a team of Quality Auditors, maintains the ISO9001 QMS, and sets quality standards to ensure first-pass quality and customer satisfaction.

The ideal candidate will possess hands-on Layer1 experience, strong quality management expertise, and the ability to collaborate with Operations, Engineering, and Project

Qualifications

• Experience leading quality teams in Layer1 installation environments.
• Hands-on ISO9001 quality management system experience.
• Strong aptitude for audits, CAPA, and continuous improvement.
• Ability to partner with Operations, Engineering and Project Management teams.

Responsibilities

• Lead and develop a team of Quality Auditors responsible for field inspections, project audits, and quality verification.
• Maintain and continuously improve the ISO9001 Quality Management System, including quality processes, documentation, metrics, and audit readiness.
• Evaluate Layer1 installations, including fiber, copper, structured cabling, and data center infrastructure, to ensure compliance with customer and company standards.
• Drive root cause analysis, corrective and preventive actions, and continuous improvement initiatives to reduce defects and rework.
• Serve as a quality leader and customer‑facing resource, supporting customer audits, quality reviews, issue resolution, and continuous improvement discussions.
• Partner with Operations and Project Management teams to improve execution, customer satisfaction, and operational consistency.

Skills

Quality leadership

ISO9001

Root cause analysis

CAPA

Team management

Auditing

Job description

Position Overview

We are seeking an experienced quality leader to oversee our Layer1 infrastructure installation quality program and drive operational excellence across field operations. This role will lead a team of Quality Auditors, maintain and advance our ISO9001 Quality Management System, establish quality standards, conduct project audits, and implement continuous improvement initiatives that strengthen operational performance while supporting our commitment to an ISO9001 Certified Quality Culture. The ideal candidate brings hands‑on experience in Layer1 installation environments, strong quality management expertise, and the ability to partner with Operations, Engineering, and Project Management teams to reduce risk, improve first‑pass quality, and deliver exceptional customer outcomes.

Key Responsibilities

• Lead and develop a team of Quality Auditors responsible for field inspections, project audits, and quality verification.
• Maintain and continuously improve the ISO9001 Quality Management System, including quality processes, documentation, metrics, and audit readiness.
• Evaluate Layer1 installations, including fiber, copper, structured cabling, and data center infrastructure, to ensure compliance with customer and company standards.
• Drive root cause analysis, corrective and preventive actions, and continuous improvement initiatives to reduce defects and rework.
• Serve as a quality leader and customer‑facing resource, supporting customer audits, quality reviews, issue resolution, and continuous improvement discussions.
• Partner with Operations and Project Management teams to improve execution, customer satisfaction, and operational consistency.

Equal Opportunity Employer

DataOne IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.