Head of Property Claims Vendor Strategy

Liberty Mutual Fire Insurance Co.; Boston (MA); On-site; USD 137,000 - 257,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. is seeking a Director II to lead the Property Claims vendor process, overseeing a 90+ vendor network and shaping strategic direction for the claims operation.

The role emphasizes vendor management, process ownership, and cross-functional collaboration with senior leaders across Claims, Legal and Compliance. You will manage a team of managers and ICs, drive performance standards, and partner with Actuarial, Product and Insights teams to translate data into

Qualifications

• Superior claims/process knowledge and experience.
• Ability to design strategic roadmaps aligned with business vision.
• Strong leadership and people development skills.

Responsibilities

• Own the vendor strategy for Property Claims with 90+ vendors.
• Drive innovation by introducing new vendor solutions.
• Map and improve vendor processes and roadmaps.
• Define KPIs and drive improved loss and expense outcomes.
• Hire and develop a high-performing team and foster DEI.

Skills

Vendor management

Process ownership

Problem solving

Leadership

Claims expertise

Relationship & influence

Education

Bachelor's degree or equivalent experience

Job description

Liberty Mutual Fire Insurance Co. is seeking a Director II to lead the Property Claims vendor process, overseeing a 90+ vendor network and shaping strategic direction for the claims operation.

The role emphasizes vendor management, process ownership, and cross-functional collaboration with senior leaders across Claims, Legal and Compliance. You will manage a team of managers and ICs, drive performance standards, and partner with Actuarial, Product and Insights teams to translate data into