Head of Professional Services: P&L, Strategy & Delivery

Ketch; New York (NY); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Unlimited PTO

10 paid holidays

Parental leave

Remote-friendly

Commuter benefits

Job summary

Ketch is seeking a Head of Professional Services to build and lead our Pro Services practice, owning the services business, P&L, and a team of experienced consultants while handling a select set of enterprise accounts.

The role sits within the CX and Go-to-Market teams, collaborating with Sales, Engineering, and Product to deliver a combined product and services solution for the world’s largest brands.

Qualifications

• 15+ years of experience in tech/consulting or senior leadership within a SaaS environment.
• Proven experience owning a services P&L or bookings target.
• Experience packaging, pricing, and selling services into large enterprises with a sales team.
• Hands-on technical implementation experience with SaaS architectures, APIs, integrations, and enterprise IT environments.

Responsibilities

• Own the Professional Services P&L, including annual bookings, gross margin, capacity planning, and utilization.
• Partner with Sales on strategic enterprise deals and present to executive buyers.
• Build selling and delivery assets: proposals, pricing tools, SOW templates, and runbooks.
• Design new service offerings and tiered packages with clear scope and SOPs.
• Lead end-to-end implementations for select enterprise accounts from discovery to launch.
• Hire, coach, and develop the consulting team and set delivery standards.
• Measure impact through bookings, margin, utilization, time-to-value, and customer satisfaction.

Skills

P&L ownership

Executive communication

Pricing strategy

Solution design

SaaS integrations

Team leadership

Client workshops

Tools

PowerPoint

Job description

Ketch is seeking a Head of Professional Services to build and lead our Pro Services practice, owning the services business, P&L, and a team of experienced consultants while handling a select set of enterprise accounts.

The role sits within the CX and Go-to-Market teams, collaborating with Sales, Engineering, and Product to deliver a combined product and services solution for the world’s largest brands.