Head of Professional Services New

Ketch; New York (NY); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Unlimited PTO

10 paid holidays

Parental leave

Remote-friendly

Commuter benefits

Job summary

Ketch is seeking a Head of Professional Services to build and lead our Pro Services practice, owning the services business, P&L, and a team of experienced consultants while handling a select set of enterprise accounts.

The role sits within the CX and Go-to-Market teams, collaborating with Sales, Engineering, and Product to deliver a combined product and services solution for the world’s largest brands.

Qualifications

• 15+ years of experience in tech/consulting or senior leadership within a SaaS environment.
• Proven experience owning a services P&L or bookings target.
• Experience packaging, pricing, and selling services into large enterprises with a sales team.
• Hands-on technical implementation experience with SaaS architectures, APIs, integrations, and enterprise IT environments.

Responsibilities

• Own the Professional Services P&L, including annual bookings, gross margin, capacity planning, and utilization.
• Partner with Sales on strategic enterprise deals and present to executive buyers.
• Build selling and delivery assets: proposals, pricing tools, SOW templates, and runbooks.
• Design new service offerings and tiered packages with clear scope and SOPs.
• Lead end-to-end implementations for select enterprise accounts from discovery to launch.
• Hire, coach, and develop the consulting team and set delivery standards.
• Measure impact through bookings, margin, utilization, time-to-value, and customer satisfaction.

Skills

P&L ownership

Executive communication

Pricing strategy

Solution design

SaaS integrations

Team leadership

Client workshops

Tools

PowerPoint

Job description

As privacy regulations expand across the globe and AI transforms how companies use data, the demand for what Ketch has built has never been greater. Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fastest-moving fields in software today.

Why Join Us?

At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity. We’re a 65-person, Series B company backed by top-tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly. We’re a rapidly growing, fast-paced, mission-based organization filled with a passionate, close-knit team all operating at the top of their game.

Benefits and Perks

• Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees
• Unlimited PTO, with employees encouraged to take at least 15 days a year
• 10 paid company holidays
• Paid parental leave
• Remote-friendly with flexible scheduling built around core collaboration hours
• Commuter benefits for office-based employees

About the Role

Ketch is hiring a Head of Professional Services to build and lead our Professional Services practice. You will own the services business and its P&L and lead a team of experienced consultants, while also running a select set of enterprise accounts yourself. Professional Services is part of our CX (Customer Experience) team and part of our larger Go-to-Market organization.

As Head of Professional Services, you will work closely with colleagues across the Go-to-Market (sales, marketing, CX) and Engineering and Product teams.

You will start from a deep understanding of what our customers need and shape the services Ketch offers around it, so we show up to the world's largest brands with a combined product and services solution.

What You'll Do

• Own the Professional Services P&L, including annual bookings, gross margin, capacity planning, and utilization.
• Partner with Sales on strategic enterprise deals, building a services scoping stage into the sales process and presenting to executive buyers.
• Build the selling and delivery assets for the practice, including proposals, executive presentations, pricing and scoping tools, implementation methodology, and runbooks.
• Design new service offerings, such as ongoing services, advisory, accelerators, and privacy legal services delivered through partner firms, and package them into tiered offerings with clear scope, statement of work (SOW) templates, and change-order discipline.
• Run a select set of strategic enterprise accounts yourself, leading implementations end to end from discovery and solution design to configuration and launch.
• Hire, coach, and develop the consulting team, including career paths, performance management, and skills development, and set delivery standards through your own client work.
• Measure impact through services bookings, gross margin, utilization, time to value, and customer satisfaction.

Skills

• You think like a business owner, with command of services economics, including pricing, margin, and revenue recognition.
• You lead from the front, as comfortable running a customer workshop on your own accounts as you are reviewing the P&L.
• You turn ambiguous enterprise requirements into clear, priced statements of work.
• You build executive-quality PowerPoint presentations that turn complex technical concepts into clear stories.
• You learn a technical product deeply enough to guide customers independently, working cross-functionally with Engineering, Product, and Support.
• You bring consulting craft, including structured problem solving, hypothesis-driven analysis, crisp executive communication, and disciplined engagement management.

Requirements

• 15+ years of experience, including 4+ years at a major technology or management consulting firm (e.g., McKinsey Digital, Accenture, Deloitte); Professional Services leadership at a B2B SaaS company after consulting is ideal
• Proven experience owning a services P&L or bookings target, including margin, capacity, and utilization
• Track record packaging, pricing, and selling services into large enterprises alongside a sales team
• Experience designing new service offerings and managing partners or subcontractors to deliver them
• Hands-on technical implementation experience with SaaS architectures, APIs, integrations, and enterprise IT environments
• Recent experience personally delivering client engagements while leading senior consultants as a player-coach
• Hands-on AI practitioner who uses tools such as Claude to improve how the services practice runs and to deliver value for customers faster
• Start-up experience preferred, with a self-starter mindset
• Experience in data privacy, data governance, compliance, ad-tech, or mar-tech is a plus, but not required; CIPP or CIPM certification is a plus
• Based in New York, Chicago, Atlanta, or San Francisco, with travel to customer sites as needed, up to 20% of the time
• Fluent in written and spoken English; knowledge of a second language is a plus
• Legally authorized to work in the United States

Information collected and processed as part of any job applications you choose to submit is subject to Ketch's Applicant and Employee Privacy Notice .

Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.