Head of Products - Cloud Division

Inmotion Hosting, Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Head of Products for its cloud division. This pivotal role involves driving product strategy and development for Managed Service Provider solutions aimed at mid-market businesses. You will lead the charge in enhancing customer experiences and expanding into new markets. With a focus on product vision, you will collaborate with cross-functional teams to align priorities and ensure that offerings meet customer needs and market trends. Join a forward-thinking company committed to innovation and customer satisfaction, where your contributions will shape the future of cloud infrastructure.

Benefits

Medical, dental, and vision insurance

Customizable 401(k) plans with company matching

Tuition reimbursement

Paid time off for volunteering

Professional growth opportunities

Recognition for years of service

Wellness initiatives

Profit sharing twice yearly

Qualifications

• 5+ years of experience in product management in web hosting or IT sectors.
• Strong knowledge of server architecture and managing multiple product lines.

Responsibilities

• Develop product strategies based on market analysis for competitiveness.
• Drive improvements in product NPS and retention through customer feedback.

Skills

Product Management

Business Planning

Web Hosting Technologies

Server Architecture

Analytical Skills

Organizational Skills

Strategic Thinking

Job description

We’re looking for a Head of Products for our cloud division to drive the strategy, development and growth of our Managed Service Provider (MSP) solutions for mid-market businesses. In this role, you’ll own the product vision while ensuring alignment with business objectives, customer needs, and market trends. You’ll be instrumental in shaping our cloud infrastructure offerings, enhancing customer experiences, and leading expansion into new markets.

What You’ll Do:

• Develop and refine product strategies based on global market analysis to ensure competitiveness.
• Plan global expansion objectives to launch into new markets.
• Drive improvements in product NPS and retention by evaluating customer feedback, behavior, and win/loss trends.
• Establish and measure product adoption metrics tied to onboarding and churn through key user journeys.
• Collaborate with product marketing on product positioning, competitive battlecards, pricing strategies, and Go-To-Market milestones.
• Monitor the customer lifecycle and identify opportunities to increase customer lifetime value (LTV).
• Lead research activities through customer interviews, conferences, and webinars.
• Build out product roadmaps and development backlogs, coordinating with cross-functional teams to align priorities.
• Identify opportunities for 3rd party integrations, specifically focused on MSP-related B2B solutions to increase value or generate additional revenue.
• Design wireframes or mockups to communicate user experience enhancements to internal stakeholders.

What You’ll Get:

• Benefits include medical, dental, vision, disability, life insurance options
• Customizable 401(k) plans that include company matching
• Reimbursement for tuition, certifications, or professional memberships
• Dedicated paid time off to volunteer in your community
• Opportunities for professional growth through company programs and a developing team
• Recognition for your years of service
• Wellness initiatives
• Profit Sharing twice yearly

We’re Looking For:

• 5+ years of product management experience in web hosting, IT, or related technology sectors.
• Demonstrated experience with business planning and strategy as it relates to product line management and development.
• Experience with web hosting technologies, WordPress and other open source content management systems.
• Strong knowledge of server architecture and hardware.
• Experience managing multiple product lines and projects simultaneously while analyzing complex data to make strategic decisions.
• Excellent organizational, planning, and time management skills, with the capacity to work collaboratively across all levels of the organization.
• Ability to think strategically and execute tactically while building and maintaining relationships both internally and externally.

Location

• Remote

About Us:

Founded in 2001, InMotion Hosting is a privately held provider of traditional web hosting and ultramodern XaaS solutions. InMotion Hosting has set itself apart from the competition with hundreds of thousands of customers, a permanent commitment to top support, and ongoing successes in technological innovation. These are exciting times at InMotion as we expand our brands to service the next generation of customer needs.

You can see more information about our company culture and our current products and services by following these links:

Meet the Founders of InMotion Hosting

Why Work Here

What We Offer Our Customers