Head Of Product (Remote)

Sophos Plc; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Employee-led diversity and inclusion

Charity and volunteering initiatives

Wellbeing webinars

Job summary

Sophos is seeking a CISO Advantage Field Specialist to serve as the key expert for MSP partners, driving knowledge transfer, onboarding playbooks, and end-user training. The role emphasizes deep cybersecurity experience and ability to influence partners and customers with practical AI-enabled security insights.

The position supports remote-first operations with potential for hybrid work and requires authorization to work in the posting jurisdiction.

Qualifications

• 5-8 years of experience in a cybersecurity-related role.
• Demonstrated experience supporting end-user training, onboarding, or adoption programmes, either directly or through channel partners.
• Strong communication and relationship-building skills, with the ability to operate effectively across technical, commercial, and customer-facing contexts.
• You actively use AI tools in day-to-day work and bring practical knowledge of applying AI to security, enablement, and customer success.

Responsibilities

• Serve as the primary field resource for CISO Advantage MSP partners in the region.
• Develop onboarding and delivery playbooks for consistent CISO Advantage deployments.
• Support end-user training and onboarding experiences for MSP partners’ customers.
• Provide regional feedback to product teams on adoption blockers, features, and competitive intelligence.
• Collaborate with regional Sales, Channel, Product Marketing, and Customer Success teams to align enablement with priorities.

Skills

5-8 years cybersecurity experience

Communication skills

AI tools usage

Job description

This role is for individuals with real cybersecurity experience who understand the pressures faced by security teams and the challenges businesses encounter in strengthening their defences. If you've worked in a cybersecurity team, led advisory engagements through a managed service provider, or helped organisations tackle security challenges, this is your chance to apply that expertise on a larger scale. As a CISO Advantage Field Specialist, you'll be the key expert for MSP partners seeking genuine knowledge. Instead of relying on slides, you'll leverage your deep understanding of advancing cyber maturity and transformation. If you're excited about helping underserved businesses manage their security risks using leader-edge technology, data and AI as real tools, this role was made for you. Product Feedback & Market Intelligence Operate as a structured, consistent feedback channel between the field and the Sophos Product team, this is a core accountability of the role, not a
secondary activity. Submit regular regional feedback reports covering adoption blockers, commonly requested features, competitive intelligence, and MSP delivery challenges. Serve as the primary field resource for CISO Advantage MSP partners within your region, the person partners contact when they need product knowledge, positioning support, or help with a customer situation. Help partners develop structured onboarding and delivery playbooks so they can consistently deploy CISO Advantage across their customer base. End-User Adoption & Training Support Support MSP partners in delivering effective training and onboarding experiences to the end-user organizations they serve, ensuring customers can navigate and use the platform confidently from day one. Help channel partners and their customers define what success looks like with CISO Advantage, establishing clear use cases, adoption milestones, and outcome metrics from the outset. Work closely with regional Sales and Channel teams to align
enablement activity with commercial priorities and partner tier. Collaborate with Product Marketing to validate regional messaging and surface localization requirements, language, regulatory context, or market-specific positioning needs. Partner with the Product and Customer Success teams to ensure end-user training content remains current and aligned with platform updates and new feature releases. 5 8 years of experience in a cybersecurity-related role, this could include technical pre-sales, partner success, channel enablement, security consulting, or a vendor-side field role. Demonstrated experience supporting end-user training, onboarding, or adoption programmes, either directly or through channel partners. Strong communication and relationship-building skills, with the ability to operate effectively across technical, commercial, and customer-facing contexts. You should actively use AI tools in your day-to-day work, stay current with developments in the space, and bring both
curiosity and practical knowledge of how AI can be applied to security, enablement, and customer success. Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Monthly wellbeing webinars and training to support employee health and wellbeing

We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law