Head of Product Quality & Reliability

Ingersoll Rand; Davidson (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Ingersoll Rand is seeking a Product Quality Leader to own responses to customer-impacting quality issues and drive preventive systems across Product Management, Engineering, Manufacturing Quality, and more. The role prioritizes risk, escalation, and resolution to strengthen product reliability and customer experience.

Responsibilities include leading preventive actions, governance, and lessons learned, while partnering with executives to prioritise quality in roadmaps and lifecycle planning.

Qualifications

• Bachelor's degree in engineering, Quality Management, Computer Science, Business, or related field.
• 10+ years of experience in product quality, engineering, technical support, or operational leadership roles.
• 5+ years of leadership experience managing cross-functional teams.
• Proven experience leading resolution of critical customer-impacting issues.
• Strong expertise in quality management systems, root cause analysis, and continuous improvement methodologies.

Responsibilities

• Prevent quality risks and lead response to customer-impacting events.
• Strengthen quality governance and accountability across the org.
• Embed lessons learned into product and process standards.
• Define ownership and performance expectations for quality deliverables.
• Identify and eliminate recurring defects and ensure preventive controls.
• Lead rapid containment, mitigation, and resolution for quality incidents.
• Establish Repeat Issue Prevention Program across facilities and functions.
• Prioritize quality and reliability risks within product roadmaps and lifecycle planning.
• Embed FMEA and reliability risk assessments as standard practices.

Skills

Leadership

Cross-functional collaboration

Quality systems management

Root cause analysis

Data-driven decision making

Strategic thinking

Executive communication

Education

Bachelor's degree in engineering

Job description

Ingersoll Rand is seeking a Product Quality Leader to own responses to customer-impacting quality issues and drive preventive systems across Product Management, Engineering, Manufacturing Quality, and more. The role prioritizes risk, escalation, and resolution to strengthen product reliability and customer experience.

Responsibilities include leading preventive actions, governance, and lessons learned, while partnering with executives to prioritise quality in roadmaps and lifecycle planning.