Head of Product Operations & Customer Engagement

Athenahealth India; Northern (KY); Hybrid; USD 104,000 - 176,000; Full time

Job summary

athenahealth is seeking a Manager of Product Operations – Customer Engagement to lead the alpha/beta engagement program within the RCM Transformation division. You will recruit, engage, and manage ~9,000 customers across tests while driving automation and scalable processes across teams.

The role requires 7+ years of experience (including 3+ in leadership), strong cross-functional influence, and a track record of transforming engagement workflows.

Qualifications

• Bachelor's degree required.
• 7+ years professional experience, including 3+ years leading teams.
• Experience transforming alpha/beta processes and data-driven decision making.
• Strong cross-functional influence and communication across audiences.

Responsibilities

• Lead a transformation of alpha/beta engagements from manual to automated.
• Collaborate with product, marketing, customer communications, and analytics teams.
• Provide executive-level insights on engagement metrics and feedback.
• Foster autonomy and motivate the team through change.
• Build partnerships with Customer Success to strengthen customer relationships.

Skills

People leadership

Change management

Cross-functional collaboration

Data-driven decision making

Communication skills

Strategic thinking

Education

Bachelor's degree

Job description

athenahealth is seeking a Manager of Product Operations – Customer Engagement to lead the alpha/beta engagement program within the RCM Transformation division. You will recruit, engage, and manage ~9,000 customers across tests while driving automation and scalable processes across teams.

The role requires 7+ years of experience (including 3+ in leadership), strong cross-functional influence, and a track record of transforming engagement workflows.