Senior Manager, Product Ops — Customer Engagement

athenahealth; Belfast (ME); On-site; USD 104,000 - 176,000; Full time

Job summary

athenahealth is seeking a Manager of Product Operations - Customer Engagement to lead our alpha/beta customer engagement program within the RCM Transformation division. You will manage a team responsible for identifying, recruiting, and engaging customers during product development while driving automation and scalable processes.

This role requires building data-driven insights, partnering across product operations, marketing, customer communications, and analytics teams, and expanding the

Qualifications

• Bachelor's degree required.
• 7+ years of professional experience, including 3+ years managing teams.
• Demonstrated change management and process transformation experience in complex organizations.
• Strong cross-functional influence with excellent communication skills across different audiences and contexts.
• Experience in product operations, product management, or customer engagement roles, preferably in healthcare or B2B SaaS.
• Strategic thinker with strong operational execution.
• Data fluency-comfortable analyzing metrics and driving data-backed decision making.
• Track record of developing teams and building shared ownership.
• 10% for tri-annual offsites and industry education (conferences, customer events, etc.)

Responsibilities

• Leading a team through a transformation period while maintaining operational excellence in alpha/beta customer engagement
• Evolving alpha/beta processes from manual to automated and scaled, partnering with product operations, marketing operations, customer communications, and analytics/tooling teams
• Strengthening partnerships with Customer Success Managers to improve strategic customer relationships and post-release sentiment
• Delivering executive-level insights on alpha/beta engagement metrics and customer feedback
• Transforming and building simultaneously evolving how work gets done while expanding strategic value
• Having significant autonomy to shape the future of customer engagement at athenahealth
• Working at the intersection of product, operations, marketing, and customer success with high visibility to leadership
• Leading through change while keeping a team motivated and focused on impact
• undefined

Skills

Change management

Cross-functional influence

Communication skills

Product operations

Healthcare/B2B SaaS

Data analytics

Team leadership

Strategic thinking

Operational execution

Industry education

Education

Bachelor's degree

Job description

athenahealth is seeking a Manager of Product Operations - Customer Engagement to lead our alpha/beta customer engagement program within the RCM Transformation division. You will manage a team responsible for identifying, recruiting, and engaging customers during product development while driving automation and scalable processes.

This role requires building data-driven insights, partnering across product operations, marketing, customer communications, and analytics teams, and expanding the