Head of Private Club Outside Operations

Salamander Palm Beach Employer LLC; Florida; On-site; USD 120,000 - 180,000; Full time

Job summary

Triple Stick Golf Club seeks a Director of Outside Operations to lead the member-facing operation from arrival through departure. You will recruit, train and manage an Outside Operations team, ensuring service excellence and a refined private-club experience.

Reporting to the Head Golf Professional, you will collaborate with PGA National Resort leaders to open Triple Stick and establish its service culture and standards from day one.

Qualifications

• Minimum three years of progressive experience in golf operations, hospitality or private-club service, with supervisory experience strongly preferred.
• Professional, discreet and customer-focused demeanor on and off the golf course.
• Visible, engaging leadership actively interacting with members, guests and staff.
• Member-first mindset with anticipation, recognition and personalized service.
• Proven ability to recruit, train, schedule and coach a service team to defined standards.
• Strong organization and communication skills for staffing, payroll and equipment priorities.

Responsibilities

• Lead the daily Outside Operations experience from member arrival through departure, ensuring touchpoints reflect Triple Stick standards.
• Recruit, train, schedule, coach and evaluate the Outside Operations team with accountability and teamwork.
• Develop relationships with members, understanding preferences and service expectations.
• Create and reinforce standard operating procedures, checklists and measurable service standards.
• Oversee arrival, bag handling, departure services and cart operations for presentation and readiness.
• Direct daily practice facility operations and ensure club standards are met throughout the day.
• Coordinate first-tee and starting operations with Golf Professional staff for a timely start.
• Manage staffing levels, timekeeping, payroll and overtime aligned with business needs.
• Maintain inventories and assist with purchasing and budget accountability.
• Lead preparation for member tournaments and events with seamless coordination across Golf Operations.

Skills

Golf operations experience

Hospitality leadership

Staff supervision

Recruitment & training

Member relations

Operational excellence

Job description

Triple Stick Golf Club seeks a Director of Outside Operations to lead the member-facing operation from arrival through departure. You will recruit, train and manage an Outside Operations team, ensuring service excellence and a refined private-club experience.

Reporting to the Head Golf Professional, you will collaborate with PGA National Resort leaders to open Triple Stick and establish its service culture and standards from day one.