Director of Outside Operations & Guest Experience

Salamander Palm Beach Employer; Florida; On-site; USD 90,000 - 150,000; Full time

Job summary

Triple Stick Golf Club in Palm Beach Gardens, FL, is seeking a Director of Outside Operations to lead the member-facing operation from arrival to departure. You will recruit, train and coach the Outside Operations team, shaping a culture of exceptional service and personalized attention for Private Club members.

You will implement SOPs, manage staffing and budget accountability, and coordinate with Golf Professionals and resort leaders to ensure flawless guest experiences from day one.

Qualifications

• Minimum three years of progressive experience in golf operations, hospitality or private-club service, with supervisory experience strongly preferred.
• Personal character that personifies professionalism, discretion and integrity on and off the golf course.
• A visible, engaging and hands-on leader who actively seeks opportunities to interact with members, guests and staff.
• A member-first mindset with an instinct for anticipation, recognition, personalization and exceptional follow-through.
• Demonstrated ability to recruit, train, schedule, coach and hold a service team accountable to clearly defined standards.
• Strong organizational and communication skills with the ability to manage staffing, payroll, equipment, daily assignments and multiple operational priorities.
• An uncompromising commitment to service excellence, presentation and the details that define a refined private-club experience.

Responsibilities

• Lead the daily Outside Operations experience from member arrival through departure, ensuring every touchpoint reflects Triple Stick standards for recognition, anticipation, presentation and follow-through.
• Recruit, train, schedule, coach and evaluate the Outside Operations team while establishing a culture of accountability, teamwork, urgency and genuine hospitality.
• Serve as a highly visible leader and welcoming ambassador for Triple Stick Golf Club, developing meaningful relationships with members and becoming familiar with individual preferences, playing habits, equipment and service expectations.
• Develop, implement and continuously reinforce standard operating procedures, daily checklists, line-up routines and measurable service standards for all Outside Operations functions.
• Oversee arrival, bag handling, bag storage and departure services, ensuring member equipment is properly cared for, accurately organized and readily available.
• Direct cart operations, including staging, cleanliness, charging, rotation, fleet presentation, preventative-care coordination and organization of cart storage and operational areas.
• Direct daily practice-facility operations, ensuring range setup, ball presentation, amenities, equipment and overall presentation consistently meet Club standards throughout the day.
• Coordinate first-tee and starting operations with the Golf Professional staff to ensure members and guests are welcomed, informed and prepared for an enjoyable and timely start.
• Manage departmental staffing levels, schedules, timekeeping, payroll and overtime in alignment with business levels, member activity and approved operating plans.
• Maintain appropriate inventories of operational supplies, uniforms, amenities and equipment while assisting with purchasing, expense control and departmental budget accountability.
• Lead Outside Operations preparation and execution for member tournaments, events, outings, preview play and special programming, ensuring seamless coordination across Golf Operations.
• Maintain proactive communication with the Golf Professional staff, Agronomy and other resort departments regarding member needs, course conditions, staffing, events and daily operational priorities.
• Take ownership of the cleanliness, organization, and presentation of all Outside Operations areas while identifying opportunities to elevate service, improve efficiency and strengthen the overall experience.

Skills

Leadership

Staff supervision

Customer service

Interpersonal skills

Operational planning

Job description

Triple Stick Golf Club in Palm Beach Gardens, FL, is seeking a Director of Outside Operations to lead the member-facing operation from arrival to departure. You will recruit, train and coach the Outside Operations team, shaping a culture of exceptional service and personalized attention for Private Club members.

You will implement SOPs, manage staffing and budget accountability, and coordinate with Golf Professionals and resort leaders to ensure flawless guest experiences from day one.